Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $18.00
Benefits
Medical insurance
Dental Insurance
Life insurance
Disability insurance
vision coverage
flexible spending accounts
401(k) savings plan
Job Description
Our company is a physician-led, patient-centric network dedicated to simplifying healthcare and providing a more connected form of care to millions of patients. We operate through a variety of platforms including traditional practices, patient homes, and virtual services via VillageMD and our associated entities: Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians. Our integrated approach to healthcare delivers primary, multispecialty, and urgent care services aimed at improving patient outcomes while reducing overall healthcare costs.\n\nJoining our team means becoming part of a compassionate community of healthcare professionals committed to innovating value-based care through the use of integrated... Show More
Job Requirements
- High school diploma or equivalent
- Experience in customer-facing roles
- Basic computer skills and typing ability
- Excellent communication skills
- Attention to detail
- Ability to work in fast-paced environments
- Strong interpersonal skills
- Flexibility to adapt to change
- Bilingual skills preferred depending on location
Job Qualifications
- A high school degree or GED
- Happy, welcoming, and can-do attitude with patients and coworkers
- Experience working in any high-volume/high-intensity service industry (e.g., hospitality, restaurant, hospital, medical office or retail environment) preferred
- Excellent verbal, written, and interpersonal communication skills
- Detail-oriented and a team player
- Computer proficiency and superior keyboarding skills (approximately 55 wpm)
- Flexible/adaptable nature to work in a continuously evolving environment
- Passion for helping others in a healthcare environment
- Ability to effectively interact with physicians, patients and other staff members
- Bilingual language skills required or preferred based on site location
Job Duties
- Greeting and welcoming patients
- Organizing and coordinating patient in-take and other appointments
- Accurately enters/updates patient information in system
- Assisting patients with completion of paperwork when necessary
- Scanning, updating and filing medical records
- Answering phone calls, questions, etc. in a prompt and polite manner
- Processing medical insurance information, verifying patient eligibility and addressing any patient questions about insurance
- Handling cash and co-payments accurately and responsibly
- Providing outstanding customer service to every patient
- Informing site manager or assistant site manager of waiting room wait times, patient inquiries, etc.
Job Location
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