Receptionist

Costa Mesa, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $18.00 - $24.00

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Paid Time Off

Tuition Reimbursement

401k Retirement Plan

Paid time to volunteer in your local community

Job Description

17th Street Modern Dentistry is a reputable dental practice dedicated to providing exceptional oral health care in a welcoming and professional environment. Known for its commitment to patient satisfaction and community-focused approach, the practice prides itself on delivering comprehensive dental services that cater to the needs of patients of all ages. The team at 17th Street Modern Dentistry consists of experienced dental professionals who strive to create an environment that promotes healthy smiles and long-lasting patient relationships. This dental office fosters a culture of continuous learning and development, encouraging team members to enhance their skills and advance their careers in... Show More

Job Requirements

High school diploma or general education degree (GED)
Ability to communicate professionally and politely with patients and team members
Experience with office practices and technology applications preferred
Ability to manage multiple tasks efficiently without compromising work quality
Strong organizational skills and attention to detail
Ability to maintain confidentiality of patient information
Reliable, self-motivated, and able to work independently and as part of a team

Job Qualifications

High school diploma or general education degree (GED)
Prior course work or on-the-job training in dentistry, insurance, or business preferred
Knowledge of office practices, technology applications, and patient insurances
Energetic self-starter with ability to set realistic goals and meet commitments
Flexible, empathetic, ethical patient advocate
Data-driven, detail-oriented, organized, and computer proficient operator
Understanding of profit drivers and use of metrics to manage financial performance
Effective influencer and active listener
Self-motivated and reliable individual capable of independent and team work
Excellent interpersonal, oral, and written communication skills
Ability to maintain strict confidentiality of patient records
Organized and detail-oriented able to work in a fast-paced environment

Job Duties

Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
Support the Perfect Patient Experience process by helping patients come into the office and ensuring their comfort during visits
Schedule appointments to ensure healthcare providers have smooth, productive days
Interact and communicate with patients and guests during their wait time in the reception area
Answer telephones promptly and handle all calls efficiently and thoroughly
Ensure daily completion of front office checklist tasks
Post payments to patient accounts following company policies
Serve as subject matter expert in practice management system concerning patient registration, e-check in, and maintaining accurate account information
Efficiently check in patients, obtain necessary consents, and notify back office of patient arrival and pertinent information
Confirm patient appointments at least 2 days in advance following office policies
Return and resolve patient messages received from the Contact Center timely
Actively participate in daily morning huddles, monthly team meetings, and other required meetings
Understand business imperatives and their impact on metrics
Demonstrate stewardship of the PDS Brand by making decisions aligned with the brand framework
Support clinicians in patient education about the Mouth-Body Connection
Maintain professional appearance and demeanor, and interact respectfully with others
Ensure compliance with company policies and applicable regulatory requirements
Perform other duties and responsibilities as assigned

Job Location

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