Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $18.00
Benefits
Medical insurance
Dental Insurance
Life insurance
Disability insurance
Vision Insurance
Flexible Spending Accounts (FSA)
401K Savings Plan
Job Description
Our company is a physician-led, patient-centric healthcare network dedicated to simplifying healthcare and offering a more connected, comprehensive kind of care. We operate through various platforms including VillageMD and several operating entities such as Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians. Our primary, multispecialty, and urgent care providers serve millions of patients across traditional in-office visits, home care, and virtual platforms, ensuring accessible and quality care for all. By joining our team, you become part of a compassionate and dedicated group striving every day to innovate and improve the healthcare system through value-based care models.... Show More
Job Requirements
- High school diploma or GED
- Experience in customer service or healthcare setting preferred
- Strong communication skills
- Proficiency in computer use including keyboarding skills
- Ability to handle cash and process payments accurately
- Ability to sit and stand for extended periods
- Ability to work in a fast-paced and evolving healthcare environment
- Bilingual skills based on site location
Job Qualifications
- A high school degree or GED
- Happy, welcoming, and can-do attitude with patients and coworkers
- Experience working in any high-volume/high-intensity service industry such as hospitality, restaurant, hospital, medical office or retail environment preferred
- Excellent verbal, written, and interpersonal communication skills
- Detail-oriented and a team player
- Computer proficiency and superior keyboarding skills (approximately 55 wpm)
- Flexible/adaptable nature to work in a continuously evolving environment
- Passion for helping others in a healthcare environment
- Ability to effectively interact with physicians, patients and other staff members
- Bilingual language skills required or preferred based on site location
Job Duties
- Greeting and welcoming patients
- Organizing and coordinating patient in-take and other appointments
- Accurately enters/updates patient information in system
- Assisting patients with completion of paperwork when necessary
- Scanning, updating and filing medical records
- Answering phone calls, questions, etc. in a prompt and polite manner
- Processing medical insurance information, verifying patient eligibility and addressing any patient questions about insurance
- Handling cash and co-payments accurately and responsibly
- Providing outstanding customer service to every patient
- Informing site manager or assistant site manager of waiting room wait times, patient inquiries, etc.
Job Location
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