Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $21.00
Benefits
Paid Time Off
Health Insurance
Dental Insurance
Retirement benefits
Professional development opportunities
employee recognition programs
Flexible work environment
Job Description
The Cross Family of Agencies is a well-established and respected insurance agency network dedicated to providing top-tier services to clients across various locations. With a strong commitment to excellence, the Cross Family of Agencies prides itself on nurturing a professional environment where employees can grow their careers while delivering outstanding customer service. The company specializes in insurance solutions, working closely with clients, carrier partners, and vendors to meet diverse insurance needs efficiently and effectively. The agency operates multiple branches, including the Portland, Maine office, which plays a pivotal role in maintaining the high standards affiliated with the Cross name.\n\nThe available... Show More
Job Requirements
- seeking an individual who is looking for a career, not just a job
- strong ability to multi-task and maintain a positive demeanor
- ability to work well independently as well as within a team
- acumen to problem-solve
- strong organizational skills
- excellent verbal and written communication skills
- experience with Microsoft Office (Word, Outlook, PowerPoint, Excel, Teams)
- insurance experience is helpful
Job Qualifications
- high school diploma or equivalent
- experience with Microsoft Office (Word, Outlook, PowerPoint, Excel, Teams)
- excellent verbal and written communication skills
- strong organizational skills
- ability to multi-task and maintain a positive demeanor
- ability to work well independently as well as within a team
- acumen to problem-solve
- experience in insurance is helpful
Job Duties
- efficiently and pleasantly answer and direct all inbound telephone calls for the Portland branch as 1st in the designated telephone hunt group and 2nd in the regional telephone hunt group for other offices as assigned
- greeting visiting Cross Insurance clients, carrier partners, vendors and ensuring all office visitors receive timely customer service with the appropriate branch staff
- ensuring all office communal areas remain tidy and fully stocked, and conference rooms are properly scheduled and prepared for all meetings
- responsible for branch mail, including opening, organizing and distributing inbound mail, logging into agency management system and/or scanning to appropriate department staff member(s)
- collecting and stamping outgoing mail and coordinating pickup and drop off for the same
- logging into various carrier websites to download and process Commercial Lines department policy and billing documentation
- managing Portland Reception email inbox and routing emails to the correct recipient(s)
- processing direct notices of cancellation and reinstatements for Portland Commercial Lines department
- completing daily checklist for office duties/maintenance
- provide primary back-up for Receptionist II as needed
- special projects as assignment by manager
Job Location
Loading...
You may be also interested in:
Popular Cities
Similar Jobs