Receptionist

Portland, ME, USA|Onsite

Job Overview

Employment Type

Full-time

Benefits

Community Involvement Opportunities

Supportive team environment

Career growth and development

Work-life balance focus

employee recognition programs

Job Description

The Cross Family of Agencies is a well-established insurance provider in New England with a rich history spanning over 65 years. Starting humbly from the kitchen table of Woodrow Cross, the company has grown into one of the largest insurance providers in the region. Despite its rapid growth and expansion, the organization remains privately held and deeply committed to its core values of integrity, hard work, and dedication. These principles guide the company's everyday operations and interactions, ensuring that clients receive exceptional service grounded in trust and professionalism.

As a family-owned business, the Cross Family of Agencies takes pride... Show More

Job Requirements

Seeking an individual who is looking for a career, strong ability to multi-task and maintain a positive demeanor, ability to work well independently as well as within a team, acumen to problem-solve, strong organizational skills, excellent verbal and written communication skills, experience with Microsoft Office (Word, Outlook, PowerPoint, Excel, Teams), insurance experience is helpful

Job Qualifications

Strong ability to multi-task and maintain a positive demeanor
Ability to work well independently as well as within a team
Acumen to problem-solve
Strong organizational skills
Excellent verbal and written communication skills
Experience with Microsoft Office (Word, Outlook, PowerPoint, Excel, Teams)
Insurance experience is helpful

Job Duties

Efficiently and pleasantly answer and direct all inbound telephone calls for the Portland branch as 1st in the designated telephone hunt group and 2nd in the regional telephone hunt group for other offices as assigned
Greet visiting Cross Insurance clients, carrier partners, and vendors ensuring timely customer service with the appropriate branch staff
Ensure all office communal areas remain tidy and fully stocked, and conference rooms are properly scheduled and prepared for all meetings
Manage branch mail including opening, organizing, distributing inbound mail, logging into agency management system and/or scanning to appropriate department staff
Collect and stamp outgoing mail and coordinate pickup and drop off
Log into various carrier websites to download and process Commercial Lines department policy and billing documentation
Manage Portland Reception email inbox and route emails to the correct recipients
Process Direct Notices of Cancellation and Reinstatements for Portland Commercial Lines department
Complete daily checklist for office duties and maintenance
Provide primary back-up for Receptionist II as needed
Undertake special projects as assigned by Manager

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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