Receptionist

Sacramento, CA, US|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $18.25 - $25.50

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Paid Time Off

Tuition Reimbursement

401k Retirement Plan

paid volunteer time

Job Description

Park Place Dental Group and Orthodontics is a reputable and growing dental practice that prides itself on delivering exceptional oral health care services in a welcoming and professional environment. Known for its commitment to patient satisfaction and clinical excellence, the organization specializes in comprehensive dental services including orthodontics. By fostering a culture centered around the We Believe Behavioral Framework, Park Place Dental Group creates a supportive workplace where team members are encouraged to grow, learn new skills, and contribute to the health and well-being of the community it serves.

The practice operates with a patient-first philosophy, emphasizing the importance... Show More

Job Requirements

High school diploma or general education degree (GED)
Prior experience in dental office or customer service preferred
Strong communication skills both oral and written
Proficiency with computer applications and office technology
Ability to manage multiple tasks efficiently
Capacity to maintain patient confidentiality and comply with regulatory standards
Professional appearance and demeanor
Ability to work full time
Reliable and punctual
Strong organizational and time management skills

Job Qualifications

High school diploma or general education degree (GED)
Prior course work or on-the-job training in dentistry insurance or business preferred
Knowledge of office practices technology applications and patient insurances
Energetic self-starter who is results oriented setting realistic goals meeting commitments and prioritizing daily to achieve results
Flexible and adaptive patient advocate who is empathetic passionate and ethical
Detail oriented organized and computer proficient operator who makes data driven decisions and understands operational processes
Financially savvy understanding profit drivers metrics local market and competition
Influential active listener and observer of behavior who promotes change effectively
Self-motivated reliable individual capable of working independently and in a team
Excellent interpersonal oral and written communication skills
Ability to handle and maintain extreme confidentiality with patient records
Organized detail oriented individual able to work in a fast paced environment

Job Duties

Model company culture values standards and best operational practices based on the We Believe Behavioral Framework
Support the Perfect Patient Experience process by helping to get patients into the office and ensuring their comfort during visits
Schedule appointments to enable each healthcare provider to have a smooth and productive day
Interact and communicate with patients and guests in the reception area during their wait time
Answer telephones promptly and handle calls efficiently and thoroughly
Complete all tasks on the front office checklist daily
Post payments to patient accounts according to company policies
Serve as subject matter expert in practice management system regarding patient registration and account information
Efficiently check in patients by obtaining necessary consents and notifying back office of arrivals and pertinent information
Confirm all patient appointments in accordance with office policies at least 2 days in advance
Return and resolve all patient messages received from the Contact Center in a timely manner
Actively participate in daily morning huddles monthly team meetings and other required meetings
Understand business imperatives and how the role impacts metrics
Demonstrate stewardship of the PDS Brand by making consistent decisions
Support clinicians on patient education regarding the Mouth-Body Connection
Maintain professional appearance and demeanor in line with company policies
Ensure compliance with company policies and regulatory bodies
Perform other duties and responsibilities as assigned

Job Location

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