Receptionist

Pflugerville, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $14.00 - $20.00

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Paid Time Off

Tuition Reimbursement

401k

Paid time to volunteer in your local community

Job Description

Pflugerville Modern Dentistry & Orthodontics is a reputable dental care provider dedicated to delivering exceptional oral health services in a friendly and professional environment. Located in Pflugerville, this modern dental practice emphasizes patient comfort and comprehensive care, combining expert dental treatments with a focus on long-term wellness. As a cohesive team of experienced professionals, the practice is committed to nurturing a welcoming atmosphere for both patients and staff, encouraging continuous learning and skill development. Their mission is to create a Perfect Patient Experience (PPE) and foster Patients for Life (PFL), ensuring every patient feels valued and cared for during each... Show More

Job Requirements

High school diploma or equivalent
Prior experience in dental office or healthcare reception preferred
Strong communication skills
Computer proficiency with practice management systems
Ability to multitask and manage time effectively
Professional appearance and demeanor
Commitment to confidentiality and compliance with regulations
Ability to work full-time
Reliable and self-motivated
Positive attitude and customer service orientation

Job Qualifications

High school diploma or general education degree (GED)
Prior course work or on-the-job training in the fields of dentistry, insurance, or business preferred
Knowledge of office practices, technology applications and patient insurances
Energetic self-starter who sets realistic goals, meets commitments, and prioritizes daily to achieve results
Flexible and adaptive patient advocate who is empathetic, passionate and ethical
Data-driven, organized, and computer proficient individual with comprehensive knowledge of operational processes
Financially savvy with ability to understand profit drivers and market competition
Effective influencer with active listening skills and ability to create support for change
Self-motivated, reliable, capable of working independently and within a team
Excellent interpersonal, oral and written communication skills
Ability to handle and maintain extreme confidentiality with patient records
Detail-oriented individual able to work in a fast-paced environment

Job Duties

Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
Support the PPE process by helping to get patients to come into the office and continue the connection once they are in the office through ensuring they are comfortable during their visit
Schedule appointments that result in each healthcare provider having a smooth, productive day
Interact and communicate with patients and guests in the reception area during their wait time
Answer telephones in a timely manner and handle all calls with efficiency and thoroughness
Ensure that all tasks on the front office checklist are completed daily
Post payments to patient accounts in accordance with Company policies
Be subject matter expert in practice management system with regards to patient registration, e-check in, ensuring account information is accurate and up to date for each visit
Be efficient in patient check in, obtaining all necessary consents and promptly notifying back office of each patient's arrival and presenting any pertinent patient information to the back-office team
Confirm all patient appointments in accordance with the office confirmation policies or a minimum of 2 days in advance
Ensure all patient messages received from the Contact Center are returned and resolved in a timely manner
Actively participate in daily morning huddles, monthly team meetings and any other meetings as required
Demonstrate thorough understanding of business imperatives and how the role directly impacts metrics
Practice stewardship of the PDS Brand making decisions consistent with the PDS Brand framework
Become knowledgeable and support clinician on patient education regarding the Mouth-Body Connection
Maintain an appropriate professional appearance and demeanor in accordance with company policies
Address others professionally and respectfully
Ensure compliance with Company policies, as well as State, Federal and other regulatory bodies
Perform other duties and responsibilities as assigned

Job Location

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