Job Overview
Employment Type
Compensation
Benefits
Job Description
Alera Group is a prominent insurance brokerage and consulting firm established in 2017. Since its inception, the company has grown rapidly to become the 15th largest broker of U.S. business. Alera Group specializes in providing comprehensive insurance and financial services across various segments including Employee Benefits, Property and Casualty Insurance, Retirement Plan Services, and Wealth Services. The company combines a national network of offices with local expertise, allowing them to deliver personalized service and customized solutions tailored to the unique needs of their clients. With a strong commitment to collaboration and professional excellence, Alera Group fosters a culture where enthusiasm, innovation, and client success are paramount. The company is dedicated to hiring motivated and dynamic individuals who contribute to their mission of delivering outstanding service and outcomes to their customers. The Receptionist role at Alera Group is a vital front-office position that serves as the initial point of contact for visitors, employees, and clients. This full-time, onsite role demands a professional who is enthusiastic, organized, and customer-focused. The hourly pay for this position is $22, reflecting the company’s investment in experienced and qualified personnel. As a Receptionist, you will be entrusted with managing a variety of administrative and clerical tasks that support the smooth functioning of the office. These responsibilities include greeting visitors warmly, answering and directing phone calls efficiently, and managing mail and shipments. You will also be supporting the Northwest Regional Director by handling clerical tasks that facilitate regional operations. Beyond standard reception duties, the role involves maintaining knowledge of internal systems and carrier/vendor platforms, providing operational support such as data entry, document preparation, and generating client reports. Organizational skills are crucial as you will coordinate meetings, manage office supplies, and ensure that meeting room technology is functional. Additionally, handling vendor issues, parking validations, and assisting with equipment returns and maintenance request exemplify the broad scope of this role. The Receptionist acts as a key liaison between departments, ensuring cross-departmental projects are completed timely. This position is ideal for individuals who thrive in fast-paced environments, possess excellent communication skills, and enjoy working both independently and as part of a team. Alera Group offers a supportive workplace culture where your contributions help enhance the company’s operational excellence and client satisfaction.
Show MoreJob Requirements
- High school diploma or equivalent required
- Some college or vocational training preferred
- Previous customer service experience required
- Reception experience a plus
- Proficient in Microsoft Office Suite including Outlook, Word, and Excel
- Strong verbal and written communication skills
- Problem-solving and critical thinking skills
- Friendly, enthusiastic, and professional demeanor
- Highly organized with keen attention to detail
- Able to work independently and collaboratively in a team environment
Job Qualifications
- High school diploma or equivalent required
- Some college or vocational training preferred
- Previous customer service experience required
- Reception experience a plus
- Proficient in Microsoft Office Suite including Outlook, Word, and Excel
- Strong verbal and written communication skills
- Problem-solving and critical thinking skills
- Friendly, enthusiastic, and professional demeanor
- Highly organized with keen attention to detail
- Able to work independently and collaboratively in a team environment
Job Duties
- Serve as first point of contact by greeting visitors, assisting employees, answering calls, and managing front office duties
- Support the NW Regional Director with clerical and administrative tasks
- Process incoming/outgoing mail, packages, checks, and FedEx shipments
- Validate parking and manage vendor/service issues
- Maintain working knowledge of internal systems, directories, and carrier/vendor platforms
- Provide operational and client support including data entry, document prep, report generation, and mailings
- Coordinate meetings and events, manage office/breakroom supplies, and ensure meeting room tech is ready
- Assist with equipment returns, maintenance requests, and complete cross-departmental projects as assigned
Job Location
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