Receptionist

Chula Vista, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $16.00 - $23.00

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Paid Time Off

Tuition Reimbursement

401k plan

Paid time to volunteer in the local community

Job Description

Village Dental Group and Orthodontics is a thriving dental practice committed to providing exceptional dental care and orthodontic services across multiple locations. With a strong focus on patient-centered care, Village Dental Group emphasizes creating a welcoming and supportive environment for patients and team members alike. As a part of a larger network of practices, the group benefits from established systems, professional development opportunities, and a culture of continuous improvement to ensure patients receive top-quality oral health care with compassion and professionalism. The practice takes pride in its commitment to operational excellence, patient experience, and staff growth, making it an ideal... Show More

Job Requirements

High school diploma or general education degree (GED)
Prior course work or on-the-job training in dentistry, insurance, or business preferred
Knowledge of office practices, technology applications, and patient insurances
Energetic self-starter with a results-oriented mindset
Empathetic and ethical patient advocate
Detail-oriented and organized with computer proficiency
Financial understanding of profit drivers and market competition
Active listener and effective influencer
Self-motivated and reliable
Strong communication skills
Ability to maintain patient confidentiality
Ability to work in a fast-paced environment

Job Qualifications

High school diploma or general education degree (GED)
Prior course work or on-the-job training in dentistry, insurance, or business (preferred)
Knowledge of office practices, technology applications, and patient insurances
Energetic self-starter with results-oriented mindset
Flexible and empathetic patient advocate with ethical standards
Detail-oriented and organized process-focused operator with computer proficiency
Financial acumen with understanding of profit drivers and local market dynamics
Strong influencer skills with active listening and behavioral observation
Self-motivated and reliable individual capable of independent and team work
Excellent interpersonal, oral, and written communication skills
Ability to handle and maintain patient record confidentiality
Ability to work efficiently in a fast-paced environment

Job Duties

Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
Support the Perfect Patient Experience process by helping to get patients into the office and ensuring their comfort during visits
Schedule appointments to ensure each healthcare provider has a smooth and productive day
Interact and communicate with patients and guests in the reception area during their wait time
Answer telephones promptly and handle all calls efficiently and thoroughly
Complete all tasks on the front office checklist daily
Post payments to patient accounts following Company policies
Serve as a subject matter expert in the practice management system for patient registration, e-check-in, and accurate account information
Efficiently manage patient check-ins, obtain necessary consents, and notify the back office of patient arrivals with pertinent information
Confirm all patient appointments at least two days in advance per office confirmation policies
Return and resolve all patient messages from the Contact Center promptly
Actively participate in daily morning huddles, monthly team meetings, and other required meetings
Demonstrate understanding of business imperatives and the role's impact on operational metrics
Uphold the PDS Brand stewardship by making decisions consistent with the company’s brand framework
Support clinicians in patient education regarding the Mouth-Body Connection
Maintain a professional appearance and demeanor according to company policies and treat others respectfully
Ensure compliance with Company policies as well as State, Federal, and other regulatory requirements
Perform other duties and responsibilities as assigned

Job Location

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