Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $21.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee assistance program
Job Description
GLCAC, the Greater Lawrence Community Action Council, is a renowned non-profit organization committed to providing vital community services to individuals and families in Lawrence, Massachusetts, and surrounding areas. It operates a range of programs designed to support low-income populations and vulnerable residents to enhance their quality of life and promote self-sufficiency. These programs include energy assistance (LIHEAP), nutrition assistance (WIC), community and family support initiatives, and navigation services that aid clients through accessing community resources efficiently. The agency is known for its strong dedication to cultural competence, inclusivity, and responsive customer service, making it a pillar of community support in the region. As a full-time employer offering an hourly wage between $18.00 and $21.00, GLCAC fosters a supportive and professional work environment where employees are valued and their contributions recognized. This particular position is located at the GLCAC headquarters in Lawrence, MA, highlighting its central role within the organization’s operations.Show More
The Receptionist position at GLCAC serves as the initial point of contact and the welcoming face for all clients and visitors. This role is integral to ensuring that clients are met with a friendly and knowledgeable representative of the agency, guiding them promptly to the appropriate programs including Community Services, Navigator, LIHEAP, WIC, and the Community and Family Support Center. The Receptionist will coordinate client interactions, provide general information and referrals, and offer administrative support that includes a variety of office duties such as filing, copying, and document notarization. The role demands a high level of professionalism and excellent communication skills to manage multiple tasks in a fast-paced, client-focused environment. Additionally, the receptionist position emphasizes bilingual proficiency in English and Spanish, reflecting the diverse community that GLCAC serves and ensuring that language barriers do not hinder access to essential services. The ability to multi-task, maintain an organized and orderly reception area, and demonstrate a friendly demeanor at all times underscores the importance of customer service excellence within this role. The Receptionist must also be willing to become a Notary Public to provide notarization services as needed.
This full-time receptionist position requires familiarity with computer applications, telephone etiquette, and the capacity to work cooperatively within a team. Working under possible interruptions and pressure while maintaining focus and composure is a key part of this role. The Receptionist will be responsible for updating information boards, maintaining calendars, managing agency phone calls and visitor traffic, and ensuring that all signage and client-facing materials are current, accurate, and professionally presented. This role is vital for safeguarding client information and contributing to the smooth operational flow of the front office and agency entrance areas. By supporting the organization’s mission to build a more diverse, equitable, and inclusive environment, the Receptionist at GLCAC plays a crucial role in facilitating positive interactions between the agency’s staff and the community it serves. This is an excellent opportunity for an individual with a passion for community service, strong customer focus, and administrative skills to contribute meaningfully to a well-respected community organization.Show Less
This full-time receptionist position requires familiarity with computer applications, telephone etiquette, and the capacity to work cooperatively within a team. Working under possible interruptions and pressure while maintaining focus and composure is a key part of this role. The Receptionist will be responsible for updating information boards, maintaining calendars, managing agency phone calls and visitor traffic, and ensuring that all signage and client-facing materials are current, accurate, and professionally presented. This role is vital for safeguarding client information and contributing to the smooth operational flow of the front office and agency entrance areas. By supporting the organization’s mission to build a more diverse, equitable, and inclusive environment, the Receptionist at GLCAC plays a crucial role in facilitating positive interactions between the agency’s staff and the community it serves. This is an excellent opportunity for an individual with a passion for community service, strong customer focus, and administrative skills to contribute meaningfully to a well-respected community organization.Show Less
Job Requirements
- Associate degree or equivalent experience
- Minimum two years work experience in a related field or five years in a similar position
- Bilingual in English and Spanish
- Excellent customer service skills
- Proficient in computer applications
- Must be or willing to become a Notary Public
- Ability to multitask and work under pressure
- Flexible schedule availability
- Suitable CORI and SORI clearance within 30 days of employment
Job Qualifications
- Associate Degree in customer services, human services, business or technology or a minimum of five years work experience in a similar position in lieu of education
- Excellent customer service ability and experience
- Excellent verbal and written communication skills
- Bilingual proficiency in English and Spanish
- Computer proficiency
- Ability to work a flexible schedule if needed
- Ability to multi-task in a high-paced, professional, team-oriented environment
- Must be or willing to become a Notary Public
- Ability to represent the organization in a friendly, customer-focused and professional manner
- Effective communication skills between clients and agency
- Ability to undertake administrative duties to assist in smooth running of the organization
- Suitable CORI and SORI checks completed within the first 30 days of employment
- Ability to work effectively with diverse populations and support the agency's mission of diversity, equity, and inclusion
Job Duties
- Act as the main receptionist for all GLCAC clients directing them to appropriate programs including Community Services, Navigator, LIHEAP, WIC, and the Community and Family Support Center
- Maintain a customer-focused, professional representation of the agency by welcoming visitors with positive communication skills
- Provide administrative support such as developing signs, filing, copying, assisting clients, translations, notary services, and acquiring birth certificates
- Handle telephone work including screening calls, referring calls, and taking messages
- Provide preliminary information and referral services to potential and returning clients
- Update information boards with job postings, training opportunities, and ongoing events
- Maintain and update calendars for the CSC team with ongoing appointments
- Ensure the reception area, front office, entrance, and staff areas are neat and orderly
- Ensure all phone calls are handled courteously and professionally
- Monitor the state of stationery and equipment in the reception area
- Ensure compliance with company policies, procedures, and guidelines
- Keep updated forms for accuracy of submissions to clients
- Maintain cooperative, team-based relationships with clients and staff
- Work effectively under pressure and possible interruptions
- Perform other duties as assigned based on organizational needs
Job Location
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