Receptionist

Lawrence, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $18.00 - $21.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Professional development opportunities

Employee assistance program

Job Description

GLCAC, the Greater Lawrence Community Action Council, is a renowned non-profit organization committed to providing vital community services to individuals and families in Lawrence, Massachusetts, and surrounding areas. It operates a range of programs designed to support low-income populations and vulnerable residents to enhance their quality of life and promote self-sufficiency. These programs include energy assistance (LIHEAP), nutrition assistance (WIC), community and family support initiatives, and navigation services that aid clients through accessing community resources efficiently. The agency is known for its strong dedication to cultural competence, inclusivity, and responsive customer service, making it a pillar of community support in... Show More

Job Requirements

Associate degree or equivalent experience
Minimum two years work experience in a related field or five years in a similar position
Bilingual in English and Spanish
Excellent customer service skills
Proficient in computer applications
Must be or willing to become a Notary Public
Ability to multitask and work under pressure
Flexible schedule availability
Suitable CORI and SORI clearance within 30 days of employment

Job Qualifications

Associate Degree in customer services, human services, business or technology or a minimum of five years work experience in a similar position in lieu of education
Excellent customer service ability and experience
Excellent verbal and written communication skills
Bilingual proficiency in English and Spanish
Computer proficiency
Ability to work a flexible schedule if needed
Ability to multi-task in a high-paced, professional, team-oriented environment
Must be or willing to become a Notary Public
Ability to represent the organization in a friendly, customer-focused and professional manner
Effective communication skills between clients and agency
Ability to undertake administrative duties to assist in smooth running of the organization
Suitable CORI and SORI checks completed within the first 30 days of employment
Ability to work effectively with diverse populations and support the agency's mission of diversity, equity, and inclusion

Job Duties

Act as the main receptionist for all GLCAC clients directing them to appropriate programs including Community Services, Navigator, LIHEAP, WIC, and the Community and Family Support Center
Maintain a customer-focused, professional representation of the agency by welcoming visitors with positive communication skills
Provide administrative support such as developing signs, filing, copying, assisting clients, translations, notary services, and acquiring birth certificates
Handle telephone work including screening calls, referring calls, and taking messages
Provide preliminary information and referral services to potential and returning clients
Update information boards with job postings, training opportunities, and ongoing events
Maintain and update calendars for the CSC team with ongoing appointments
Ensure the reception area, front office, entrance, and staff areas are neat and orderly
Ensure all phone calls are handled courteously and professionally
Monitor the state of stationery and equipment in the reception area
Ensure compliance with company policies, procedures, and guidelines
Keep updated forms for accuracy of submissions to clients
Maintain cooperative, team-based relationships with clients and staff
Work effectively under pressure and possible interruptions
Perform other duties as assigned based on organizational needs

Job Location

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