Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $15.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
friendly work environment
Employee Discounts
Job Description
Fillmore Eye Clinic is a well-established healthcare facility specializing in comprehensive eye care services. Known for its commitment to patient-centered care, the clinic offers a range of ophthalmological services including eye examinations, diagnosis and treatment of eye diseases, and vision correction solutions. The clinic prides itself on providing a warm and welcoming environment where patients feel comfortable and valued through every step of their visit. Staffed by highly experienced eye care professionals, including optometrists and support personnel, Fillmore Eye Clinic strives to maintain high standards of clinical excellence and customer service in its daily operations.
The role of Front Office... Show More
The role of Front Office... Show More
Job Requirements
- High school diploma or equivalent
- two years experience in customer service preferred
- excellent customer service and communication skills
- accurate data entry
- ability to work as a team member
- management of multiple tasks simultaneously
- motivation to succeed
- strong organization with attention to detail
- empathetic personality with concern and respect for patients' needs
- composure under pressure
Job Qualifications
- High school diploma or equivalent
- two years experience in customer service preferred
- excellent customer service and communication skills
- accurate data entry
- ability to work as a team member
- management of multiple tasks simultaneously
- motivation to succeed
- strong organization with attention to detail
- empathetic personality with concern and respect for patients' needs
- composure under pressure
Job Duties
- Greets and orients patients as they arrive for their appointments
- schedules, reschedules, and cancels appointments as necessary
- files reports and charts
- updates patient recalls as necessary
- promptly and efficiently types patient labels, charts, miscellaneous correspondence, etc
- maintains organized patient files
- assists patients as they check out, i.e., next appointment, completes super bill, accepts payment, etc
- answers telephone calls promptly
- addresses the caller's concern
- directs all calls to appropriate personnel
- identifies emergency calls and schedules appropriately
- performs all front desk duties between 9:00 a.m. and 10:00 a.m. daily
- keeps an active cancellation list and uses as necessary
- confirms all appointments
- obtains proper insurance information
- monitors the postage meter and enters postage when needed
- provides fee schedules and insurance information to patients
Job Location
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