Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $20.80
Benefits
Work life balance with no standard nights or weekends
Generous paid time off including sick and vacation days
11 Paid Company Holidays per year
competitive 401K Program with Company match
affordable and comprehensive health care for full-time team members
quarterly bonus plan
bright and inspiring work environment
Training and development opportunities
Professional workplace community with business casual attire
Job Description
IWG is a global leader in flexible workspace solutions, operating the world’s largest network of workspaces across more than 120 countries. With a commitment to enabling people and businesses to work wherever and however they want, IWG offers customers unparalleled convenience, flexibility, and access to professional work environments. This innovative company focuses on creating vibrant community spaces that provide business professionals with the amenities and support needed to thrive in today’s dynamic work landscape. The company's centers are designed to foster productivity, networking, and business growth while meeting the evolving demands of the modern workforce.Show More
Located at 1800 North Vine Street, Los Angeles, California, the IWG center is at the heart of a busy professional district, welcoming a diverse community of entrepreneurs, freelancers, and established companies. IWG is at the forefront of transforming the future of work by blending technology and community-driven workspace solutions that cater to various industries. The company takes pride in offering a workplace where employees enjoy work-life balance, competitive wages, and opportunities for career advancement.
As a Community Associate at IWG, you will play a crucial role in maintaining the vibrant community within the workspace. Your responsibilities will include managing the day-to-day administrative and customer service tasks that ensure customers have everything they need to focus on their business. From welcoming guests and helping with technical support to organizing events and handling communications, your role is dynamic and essential to the seamless operation of the center.
A typical day involves preparing the workspace before opening hours, assisting customers with various needs such as adjusting WiFi settings, managing mail and packages, supporting meeting room setups, coordinating billing and invoicing, and troubleshooting facility issues. You will also collaborate with the Community Manager to organize networking events and foster a strong sense of connection among members. This role requires excellent communication skills, multitasking abilities, and a customer-first approach.
The position offers a competitive hourly wage of $20.80 alongside a quarterly bonus plan. IWG values its employees by providing a supportive environment, comprehensive training, and clear prospects for career growth. The Community Associate role is full-time and designed for individuals who thrive in fast-paced, customer-oriented settings and are eager to contribute to a forward-thinking global company. If you have at least one year of customer service experience, enjoy problem-solving, and are enthusiastic about supporting a diverse professional community, this role offers an exciting opportunity to grow your career while making a meaningful impact.Show Less
As a Community Associate at IWG, you will play a crucial role in maintaining the vibrant community within the workspace. Your responsibilities will include managing the day-to-day administrative and customer service tasks that ensure customers have everything they need to focus on their business. From welcoming guests and helping with technical support to organizing events and handling communications, your role is dynamic and essential to the seamless operation of the center.
A typical day involves preparing the workspace before opening hours, assisting customers with various needs such as adjusting WiFi settings, managing mail and packages, supporting meeting room setups, coordinating billing and invoicing, and troubleshooting facility issues. You will also collaborate with the Community Manager to organize networking events and foster a strong sense of connection among members. This role requires excellent communication skills, multitasking abilities, and a customer-first approach.
The position offers a competitive hourly wage of $20.80 alongside a quarterly bonus plan. IWG values its employees by providing a supportive environment, comprehensive training, and clear prospects for career growth. The Community Associate role is full-time and designed for individuals who thrive in fast-paced, customer-oriented settings and are eager to contribute to a forward-thinking global company. If you have at least one year of customer service experience, enjoy problem-solving, and are enthusiastic about supporting a diverse professional community, this role offers an exciting opportunity to grow your career while making a meaningful impact.Show Less
Job Requirements
- Legally eligible to work in the country you are applying within
- At least 18 years old
- Ability to manage multiple tasks simultaneously
- Strong interpersonal and communication skills
- Experience with MS Office and basic IT equipment
- Positive attitude and problem-solving skills
- Customer service background preferred
Job Qualifications
- At least one year of customer service experience
- Strong communication and interpersonal skills
- Ability to manage multiple tasks efficiently
- Proficient in MS Office and basic IT equipment
- Positive and adaptable attitude
- Experience in event coordination is a plus
Job Duties
- Prepare the workspace before opening
- Assist customers with setting up technology and workspace needs
- Manage mail, packages, and customer communications
- Coordinate billing and invoicing accurately
- Troubleshoot facility issues and open service tickets
- Collaborate with Community Manager to organize events
- Maintain a welcoming and tidy environment
Job Location
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