Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $20.00
Benefits
competitive hourly wage
Paid Time Off
Health Insurance
Dental Insurance
retirement savings plan
Employee discounts on pet care
Continuing education support
Job Description
Pets on Broadway Animal Hospital is a distinguished veterinary care facility known for its commitment to providing compassionate and high-quality medical care to pets. As an AAHA certified hospital, Pets on Broadway prides itself on maintaining rigorous standards that ensure the best health outcomes for animals. This certification reflects the hospital's dedication to excellence in veterinary medicine, client service, and overall hospital management. Being part of the larger PetVet Care Centers network, which operates over 420 hospitals across the U.S. with a team of more than 11,000 dedicated professionals including over 1700 veterinarians, Pets on Broadway benefits from a strong... Show More
Job Requirements
- High school diploma or equivalent
- Customer service experience preferred
- Basic computer proficiency including multi-line phone system operation
- Strong verbal and written communication skills
- Ability to multitask and remain calm under pressure
- Attention to detail
- Teamwork and collaboration skills
- Commitment to completing 15 hours of continuing education every 2 years
- Ability to assist with patient restraint and clinical support when needed
- Ability to maintain cleanliness and order in the hospital environment
Job Qualifications
- High school diploma or equivalent
- Previous customer service experience preferred
- Basic computer skills and familiarity with multi-line phone systems
- Ability to handle multiple tasks in a fast-paced environment
- Strong communication and interpersonal skills
- Attention to detail and organizational skills
- Ability to work collaboratively with a team
- Willingness to complete continuing education as required
- Prior experience in a veterinary or medical office setting is a plus
Job Duties
- Answering the phones directing calls taking and directing messages gathering pertinent information making appointments canceling appointments and maintaining a 5 line phone system including the voice mail
- Checking in appointments including Dr appointments grooming boarding surgeries and dentals and verifying and gathering the information needed for each different service
- Patient restraint and in room help when needed
- Checking out appointments and receiving payment for services rendered
- Locating patient information and transferring it when needed
- Retail sales
- Maintaining the cash drawer
- Balancing and reconciling the payments at the end of every day
- Passing information on to other departments involved when received at the front desk
- Reviewing faxes and emails and ensuring they get to the appropriate department or individual
- Scanning all patient information into Cornerstone
- Ensuring that patients have adequate vaccines needed for appointments and retrieving vaccine dates and medical histories then scanning missing information into Cornerstone
- Anticipating the needs of those around you
- Cleaning each exam room after each patient client
- Maintaining a clean lobby front desk and retail area
- Cleaning the glass on the front doors and in the exam rooms when needed
- Taking the front trash out to the dumpster every night at the end of shift including trash from break room exam rooms offices retail and front desk
- Performing documented 15 hours of continuing education every 2 years as required by AAHA certification
Job Location
Loading...
You may be also interested in:
Popular Cities
Similar Jobs