Receptionist

GLCAC (Greater Lawrence Community Action Council) is a community-focused organization dedicated to providing vital social services and support to underserved populations in the Greater Lawrence area and surrounding communities. Established with the mission of assisting individuals and families through various programs aimed at enhancing quality of life, GLCAC offers a broad range of assistance including housing, employment, family support, and health and nutrition services. The organization operates several specialized services such as Community Services, Navigator, LIHEAP, WIC, and the Community and Family Support Center, all designed to address the unique needs of its diverse clientele. As a committed nonprofit entity, GLCAC values inclusivity, cultural sensitivity, and a proactive approach in building pathways to self-sufficiency and empowerment for the communities it serves. The agency is widely respected for its team-oriented work environment, dedication to equitable service delivery, and its consistent efforts to create more diverse and inclusive opportunities not only for clients but also for employees.The Receptionist position at GLCAC, located in Lawrence, MA, is a full-time role with an hourly salary range of $18.00 to $21.00. This critical role serves as the welcoming face of GLCAC, acting as the primary receptionist and initial point of contact for all clients visiting the center. The Receptionist is pivotal in ensuring that everyone who walks through the doors is greeted warmly and directed efficiently to the appropriate program services offered by GLCAC, including Community Services, Navigator, LIHEAP, WIC, and the Community and Family Support Center. This position requires a strong customer service orientation combined with excellent communication skills, both verbal and written, to effectively interact with a diverse client base, including Spanish-speaking individuals through bilingual proficiency. The role involves handling multiple administrative responsibilities such as telephone screening, providing vital information, notarization services, assisting in document acquisitions like birth certificates, maintaining client information boards, managing calendar appointments, and ensuring the reception area is welcoming, orderly, and compliant with company protocols. In addition, the Receptionist supports the smooth running of the agency through various duties like updating signs relevant to agency operations and managing supplies in the reception area. Candidates must be adaptable to a fast-paced environment, capable of multitasking amid interruptions, and committed to upholding the agency's values of professionalism, diversity, equity, and inclusion. Being or becoming a Notary Public is either a current requirement or a willingness expected from applicants. This role demands a balance of strong interpersonal skills and administrative efficiency to contribute to the agency’s seamless client experience and operational success.