Receptionist

Alorica is a global leader in customer service and experience, dedicated to making lives better one interaction at a time. With tens of thousands of employees operating across hundreds of locations worldwide, Alorica proudly serves some of the world's biggest brands. The company's commitment to excellence in customer service is reflected in its expansive network and its ability to deliver exceptional experiences to millions of customers daily. As a dynamic and innovative organization, Alorica continuously strives to improve its services and operational processes, fostering a supportive work environment that embraces diversity and promotes professional growth.\n\nThis role focuses on maintaining a professional and welcoming lobby environment by efficiently managing visitor greetings and directions, including those for vendors, clients, and customers. The position demands strong communication skills as it involves answering incoming calls, providing accurate information, relaying messages, and managing security protocols such as sign-in/sign-out procedures. Security enforcement is a critical part of the job, with responsibilities extending to monitoring badge readers, conducting facility walk-throughs to ensure compliance with security policies, and escalating concerns as necessary. The role also supports various administrative tasks, including mail distribution, scheduling meetings, and assisting with overflow clerical work, providing a comprehensive support system that enhances the overall front office operations. Occupying this role requires flexibility as it includes working across three shifts—AM, PM, and graveyard—and covering weekends, ensuring continuous operational readiness. Alorica values professionalism, attention to detail, confidentiality, and customer service orientation, making this position ideal for candidates with a high school diploma or GED and some experience in general administrative or customer service environments. Additionally, proficiency with Microsoft Office tools and internet usage is essential. This opportunity offers a chance to be part of a respected company focused on growth and quality service within the customer experience industry.