Job Overview
Compensation
Hourly
Range $13.50 - $17.75
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
flexible schedule
Job Description
The hiring establishment is a senior living community dedicated to providing excellent care and a comfortable, secure environment for its residents. As a facility committed to enhancing the quality of life for seniors, it fosters a compassionate and supportive atmosphere where residents, families, guests, and staff can feel welcomed and valued. The community offers a variety of services tailored to meet the unique needs of elder residents, combining professional healthcare support with vibrant social and recreational opportunities. The staff at this facility take pride in their roles, ensuring that every interaction is delivered with respect, empathy, and professionalism.
The position available is that of a Receptionist/Concierge, a vital frontline role serving as the initial point of contact for anyone entering the facility. This full-time role is ideal for someone who thrives in a fast-paced, dynamic environment and who possesses strong communication and organizational skills. The Receptionist/Concierge is responsible for greeting residents, families, visitors, and vendors with a warm and professional demeanor, managing a range of administrative and concierge duties that help maintain a welcoming and organized facility operation. This position is essential in maintaining smooth communication between residents and various departments within the community, effectively supporting the overall resident experience and operational efficiency.
In this role, the successful candidate will handle a diverse set of responsibilities, from answering and directing telephone calls to assisting with residents' requests and scheduling appointments. The individual will also manage mail and package distribution, provide transportation coordination, and support community event scheduling. The role requires exceptional multitasking ability and a keen eye for detail, as the front desk serves as both an information hub and security checkpoint for visitors and residents alike. A strong proficiency in Microsoft Office Suite and the ability to learn facility-specific software is important for success. Moreover, given the sensitivity of the environment, discretion and confidentiality in handling personal and medical information are paramount.
This position requires excellent interpersonal skills, particularly when interacting with seniors and their families, conveying warmth and professionalism in every interaction. The candidate must be able to respond to emergency situations calmly and effectively, supporting the safety and well-being of all residents. The Receptionist/Concierge will also play an active role in maintaining the aesthetic and functional quality of the reception area, ensuring it is always inviting and ready to receive guests. The role is non-supervisory but integral to the smooth running of the facility’s front office and overall resident satisfaction. Previous experience in a healthcare, senior living, or hospitality environment is highly desirable but not mandatory for candidates who demonstrate the right attitude and skills.
The position available is that of a Receptionist/Concierge, a vital frontline role serving as the initial point of contact for anyone entering the facility. This full-time role is ideal for someone who thrives in a fast-paced, dynamic environment and who possesses strong communication and organizational skills. The Receptionist/Concierge is responsible for greeting residents, families, visitors, and vendors with a warm and professional demeanor, managing a range of administrative and concierge duties that help maintain a welcoming and organized facility operation. This position is essential in maintaining smooth communication between residents and various departments within the community, effectively supporting the overall resident experience and operational efficiency.
In this role, the successful candidate will handle a diverse set of responsibilities, from answering and directing telephone calls to assisting with residents' requests and scheduling appointments. The individual will also manage mail and package distribution, provide transportation coordination, and support community event scheduling. The role requires exceptional multitasking ability and a keen eye for detail, as the front desk serves as both an information hub and security checkpoint for visitors and residents alike. A strong proficiency in Microsoft Office Suite and the ability to learn facility-specific software is important for success. Moreover, given the sensitivity of the environment, discretion and confidentiality in handling personal and medical information are paramount.
This position requires excellent interpersonal skills, particularly when interacting with seniors and their families, conveying warmth and professionalism in every interaction. The candidate must be able to respond to emergency situations calmly and effectively, supporting the safety and well-being of all residents. The Receptionist/Concierge will also play an active role in maintaining the aesthetic and functional quality of the reception area, ensuring it is always inviting and ready to receive guests. The role is non-supervisory but integral to the smooth running of the facility’s front office and overall resident satisfaction. Previous experience in a healthcare, senior living, or hospitality environment is highly desirable but not mandatory for candidates who demonstrate the right attitude and skills.
Job Requirements
- High school diploma or equivalent
- previous experience in receptionist, front desk, concierge, or customer service role preferred
- experience in senior living community, healthcare facility, or hospitality setting is highly desirable
- exceptional verbal communication skills with a friendly and professional demeanor
- strong interpersonal and customer service skills, particularly when interacting with seniors and their families
- ability to multitask, prioritize responsibilities, and handle high-traffic situations with patience and efficiency
- basic knowledge of administrative and clerical procedures, including recordkeeping and filing
- proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable learning facility-specific software
- ability to handle confidential and sensitive information with discretion
- familiarity with senior living or healthcare environments is a plus
- prolonged periods of sitting, standing, and walking throughout the facility
- must be able to lift up to 15 pounds occasionally
- ability to assist residents with minor mobility needs, such as opening doors or retrieving small items
Job Qualifications
- High school diploma or equivalent
- previous experience in a receptionist, front desk, concierge, or customer service role preferred
- experience working in a senior living community, healthcare facility, or hospitality setting is highly desirable
- proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- strong interpersonal and customer service skills, particularly when interacting with seniors and their families
- basic knowledge of administrative and clerical procedures, including recordkeeping and filing
- ability to handle confidential and sensitive information with discretion
Job Duties
- Warmly welcomes and assists residents, families, visitors, and vendors upon arrival, ensuring a positive and helpful experience
- answers, screens, and directs phone calls professionally
- takes messages, provides information, and schedules appointments as needed
- maintains an organized and secure front desk area while monitoring visitor access and maintaining confidentiality
- assists residents with inquiries, special requests, transportation arrangements, and other concierge-style services
- coordinates mail, packages, and deliveries, ensuring timely distribution to residents and staff
- supports administrative and clerical tasks, including filing, data entry, recordkeeping, and document preparation
- maintains the reception area, ensuring it is clean, organized, and welcoming at all times
- communicates effectively with all departments to relay messages, resident concerns, or operational needs
- assists with scheduling community events, activities, and appointments for residents
- responds to emergency situations or resident concerns promptly and notifies the appropriate staff as needed
- performs other duties as assigned
Job Criteria
Experience
No experience required
Job Location
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