Receptionist 1

Mercyhealth is a prominent integrated health system dedicated to delivering exceptional healthcare services across northern Illinois and southern Wisconsin. With a robust network comprising seven hospitals, 85 primary and specialty clinics, and a dedicated team of over 7,500 professionals, Mercyhealth continuously strives to improve the well-being of the communities it serves. Known for its commitment to employee empowerment, Mercyhealth fosters a supportive and inclusive workplace culture where team members are encouraged to thrive and make meaningful contributions to the organization and patient care. The organization has earned national recognition for its workplace environment, including being ranked number one in the nation on AARP's Best Employers for Workers Over 50, featured among Working Mother magazine's 100 Best Companies for Working Mothers, and recognized as a Top 50 Company and Top 10 Nonprofit for Executive Women. Mercyhealth offers competitive pay, a comprehensive benefits package including retirement plans, paid time off, on-demand pay, and access to an Employee Assistance Program (EAP), supporting its employees’ personal and professional growth.

The role described is a vital clerical position focused on managing patient-facing services and administrative tasks within the healthcare setting, specifically utilizing the Epic Electronic Medical Records (EMR) system. This position involves answering incoming calls, managing patient scheduling and registration, maintaining communication flows within the healthcare facility, and ensuring smooth operation of clerical tasks essential to patient services. The employee serves as a key point of contact for patients, visitors, and staff, providing information, directing inquiries, and handling sensitive patient data with strict confidentiality. Responsibilities extend to facilitating appointment scheduling, verifying patient demographics, processing insurance information, and managing various payment activities including co-pay collections and cashiering functions in compliance with established policies. The role demands proficiency in multitasking and attention to detail to maintain accurate records and streamline patient processing.

In addition to clerical duties such as handling mail, maintaining office supplies, and managing communications through telephone and fax, this position requires a strong understanding of customer service principles, including Mercyhealth's Critical Moments of Service standards. The candidate must demonstrate excellent interpersonal and written communication skills to interact effectively with patients and team members. Flexibility is essential as the role may involve working varied hours and overtime during peak times, as well as performing duties in alternate locations when necessary. Physical demands are moderate, involving mostly sedentary work with some lifting and manual dexterity needed to operate office equipment. While prior experience with medical terminology and Epic system use is preferred, Mercyhealth provides an environment conducive to learning and professional development for motivated individuals seeking a career in healthcare administration.

Overall, this position offers an excellent opportunity for individuals interested in joining a reputable healthcare organization with a strong community presence and a supportive work culture. Employees in this role contribute directly to patient satisfaction and operational efficiency, helping Mercyhealth maintain its standards of excellence in delivering coordinated and compassionate healthcare services.