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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.89 - $25.33
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
on-demand pay
Employee assistance program
competitive pay
Job Description
Mercyhealth is a prominent integrated health system dedicated to delivering exceptional healthcare services across northern Illinois and southern Wisconsin. With a robust network comprising seven hospitals, 85 primary and specialty clinics, and a dedicated team of over 7,500 professionals, Mercyhealth continuously strives to improve the well-being of the communities it serves. Known for its commitment to employee empowerment, Mercyhealth fosters a supportive and inclusive workplace culture where team members are encouraged to thrive and make meaningful contributions to the organization and patient care. The organization has earned national recognition for its workplace environment, including being ranked number one in the... Show More
Job Requirements
- High school diploma or equivalent preferred
- Previous medical reception or reception experience preferred
- Ability to work flexible hours and overtime during peak hours
- Ability to perform medium work exerting 10 to 25 lbs of force
- Ability to frequently sit, handle, finger, feel, reach, talk and hear
- Ability to occasionally stand, walk, stoop, kneel, crouch and crawl
- Ability to have specific vision abilities including frequent close vision and ability to adjust focus and occasional distance vision
- Ability to maintain prolonged sitting
- Manual dexterity needed to operate telephone and keyboard
Job Qualifications
- High school diploma or equivalent preferred
- Previous medical reception or reception experience preferred
- Understands and demonstrates Critical Moments of Service techniques and standards
- Ensures reception and lobby areas are well maintained and clean
- Basic knowledge of keyboard skills and medical terminology preferred
- Good interpersonal and written communication skills
- Basic knowledge of Epic preferred
Job Duties
- Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel and routes Epic Messages to nursing and provider as appropriate
- Retrieves messages from voice mail and forwards to appropriate personnel
- Answers questions about organization, physicians, and available services, providing callers with address, directions, and other information as appropriate
- Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel
- Monitors visitor access and issues passes when required
- Receives, sorts, and routes mail, and maintains and routes publications
- Orders, receives, and maintains office supplies
- Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes
- Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary
- Performs other clerical duties as needed
- Schedules patient appointments
- Responsible for EMR Electronic Medical Records registration check-in processes in Epic
- Loads, verifies and updates patient demographics
- Scans, loads and verifies insurance coverage
- Collects signed HIPAA and Consent for Treatment documents, updates the interactive face sheet and sends documents to Medical Records for scanning
- Reviews all Alerts in Epic and refers patient to a PFC when necessary
- Collects co-payments and other self-pay obligations when required and post in Epic when registering patient
- Provides patient with an estimated self-pay obligation when appropriate
- Performs cashiering functions online payment posting within Epic
- Processes payments and deposits by adhering to the systems Cash Handling Policy
- Completes daily closing report and balances their individual cash drawer at the end of each day
- Performs petty cash count in and out daily and records appropriately
- Assists patients with MyChart signup and activation
- Replies to MyChart messages in a timely manner, closing messages when complete
- Safeguards patient privacy and confidentiality per MHS policies
- Preps routes daily for upcoming appointments for frontline registration
- Reviews daily work queues and corrects identified patient registration errors
- Utilizes Epic waitlists based on provider preference
- Reviews and updates no-shows and cancellations for the day
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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