Receptionis(PT)

Sunnyvale, CA, USA|

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $21.80 - $26.60

Benefits

Medical insurance

Dental Insurance

Vision Insurance

HSA options

FSA options

Life coverage

Disability Coverage

Voluntary Accident Insurance

critical illness insurance

Identity and Fraud Protection

Pet insurance

401(k) with Company Match

Referral Bonus Program

Paid Time Off

Paid holidays

Bereavement leave

Employee assistance program

safe work environment

Birthday celebration

Service tenure awards

employee engagement activities

Career advancement opportunities

Tuition Reimbursement Program

Job Description

THE FORUM is a distinguished senior living community dedicated to enriching the lives of older adults by providing exceptional hospitality and compassionate care. At THE FORUM, employees have the unique opportunity to engage with some of the wisest and most experienced individuals, hearing their amazing life stories and contributing to a fulfilling and meaningful environment. This community is not just a place to work; it is a vibrant and extraordinary company that invests heavily in its people, promoting growth, development, and a shared mission to enhance senior living. THE FORUM provides a warm, engaging, and mission-driven workplace where every employee’s impact truly matters.

Currently, THE FORUM is recruiting for a hospitality-focused Receptionist role. This part-time position requires availability on weekends and offers an hourly wage ranging from $21.80 to $26.60. The Receptionist is the welcoming face of the community, responsible for greeting residents, guests, prospective employees, suppliers, vendors, and outside service providers with warmth and professionalism. This role is critical in creating a positive first impression and ensuring the smooth operation of front desk activities.

The Receptionist at THE FORUM performs a variety of essential duties, including managing the reception desk, answering and directing telephone calls, and providing courteous and efficient customer service. They also assist with the community’s marketing and sales efforts by responding to inquiries both in person and over the phone. The role involves handling payments, reservations, appointments, and cancellations while maintaining confidentiality under HIPAA regulations. Additionally, the Receptionist performs clerical tasks such as sorting mail, preparing business correspondence, and updating resident records.

Working at THE FORUM means enjoying a supportive environment with numerous benefits that foster professional growth and personal well-being. Employees have access to medical, dental, and vision insurance, with options for health savings and flexible spending accounts. There are life and disability coverages, voluntary accident insurance, and even pet insurance for full-time employees. The company offers competitive benefits including 401(k) plans with a match, generous paid time off, holidays, and bereavement leave. The workplace promotes a culture of appreciation with birthday celebrations, service tenure awards, and monthly employee engagement activities. Career advancement opportunities and tuition reimbursement programs are also available to help employees grow in their careers.

If you are enthusiastic, compassionate, and dedicated to senior care and hospitality, this position at THE FORUM offers a fulfilling chance to make a difference every day while advancing your career in a dynamic and mission-driven setting.

Job Requirements

High school diploma or GED
minimum of one year’s receptionist experience
effective verbal and written communication skills
proficiency with Microsoft Word and Office applications
ability to type at least 35 words per minute
strong grammar and spelling skills
ability to use office equipment
capability to follow detailed instructions
commitment to senior care and hospitality standards
willingness to work weekends

Job Qualifications

High school diploma or GED with a minimum of one year’s experience as a receptionist
must be able to communicate effectively both in verbal and written communication
working knowledge of Microsoft Word and other Microsoft Office applications
ability to type at least 35 words per minute
must be able to create Word documents and correspondences using correct grammar and spelling
ability to use a personal computer, copy machine, and other office equipment
must be able to handle a multiplicity of routine tasks following specific and general instructions
ability to provide secretarial and clerical services in a senior housing and health care environment that meet or exceed hospitality and service standards
willingness to work with the elderly

Job Duties

Opens and closes the reception desk and properly secures all files, keys, and equipment in the office area
serve as a telephone receptionist for the Community during meetings or exceeding hospitality and service standards
greet visitors and inform them of the sign-in procedure
receive record and transfer telephone calls to the appropriate parties
take and deliver telephone messages as necessary
acquire in-depth knowledge of the community telephone system
assist with the Community’s marketing and sales process by answering inquiries
accept and record all payments, reservations, appointments, and cancellations
sort and distribute incoming mail
provide typing and word processing services for business office correspondence and residents
maintain and protect the confidentiality of resident information by following HIPAA regulations
practice all safety, loss prevention, and infection control procedures
attend in-service training and education sessions
update resident records such as absent logs, unit authorization records, pet records
update Resident Engagement Portal information and slides