Reception Services Associate

Urban Ministries of Durham (UMD) is a respected and vital nonprofit organization dedicated to providing comprehensive support to individuals experiencing homelessness and poverty in the Durham area. With a strong commitment to social justice and community empowerment, UMD operates as a central resource and safe haven for over 6,000 people annually who require various forms of assistance. Serving a population with diverse and often complex needs, the organization combines compassion with practical support services to help clients achieve stability and improve their quality of life. UMD’s campus is a dynamic and bustling environment, welcoming not only clients but also nearly 6,000 volunteers, donors, and partner agency staff members each year. The organization prides itself on a culture that balances managing high-stress situations with fostering an atmosphere of warmth, respect, and collaboration.

The role of Reception Services Associate (RSA) at Urban Ministries of Durham is a crucial frontline position that serves as the first point of contact for anyone entering the facility, including clients, donors, volunteers, and visitors. The RSA is tasked with creating a welcoming and supportive environment through exceptional customer service, ensuring that every visitor feels respected and valued. This position involves a blend of interpersonal engagement and administrative responsibilities, supporting UMD’s community engagement efforts by handling duties such as managing phone systems, directing visitors accurately, and maintaining up-to-date resource information. Working primarily within the Resource Building, the RSA supports the organization’s mission by facilitating smooth communication and efficient service delivery within a fast-paced, high-demand setting.

As a part-time position offering an hourly wage of $14.00 to $15.00 without additional benefits or paid time off, this role requires a dependable individual who thrives in a multifaceted environment. The RSA works a weekly schedule primarily in the afternoons and early evenings from Monday through Friday, with occasional weekend hours as needed. This schedule allows the RSA to be present during peak periods of engagement when community activities and services are most active. The position demands a high level of professionalism, excellent organizational skills, and the ability to handle changes and unexpected challenges with calm problem-solving techniques.

The Reception Services Associate plays an integral role in fostering a positive and respectful atmosphere at UMD, ensuring that everyone entering the facility—from clients seeking aid to volunteers offering support—receives attentive and informed service. The RSA’s friendly and patient demeanor helps to reduce stress and build trust among visitors, which is essential in an environment serving a vulnerable population. Additionally, the position supports the logistics of resource and donation management, providing vital assistance to maintain the operational effectiveness of UMD’s programs.

Overall, the Reception Services Associate position at Urban Ministries of Durham offers an opportunity to contribute meaningfully to an organization dedicated to ending homelessness and helping individuals in need. It suits individuals who are compassionate, organized, and eager to be part of a dedicated team that values respect, accountability, and collaboration. By joining UMD, RSAs become vital contributors to a mission that promotes dignity and community strength, impacting countless lives in the Durham area on a daily basis.