RECEPTION MANAGER

GAIA USA, LLC is a distinguished company operating in the luxury hospitality sector, known for delivering exceptional guest experiences through high-end service and attention to detail. The company is committed to maintaining a welcoming and professional environment that reflects its brand values and elevates the standards of hospitality service. With a focus on excellence, GAIA USA, LLC fosters a culture of teamwork, growth, and guest satisfaction. It is recognized for its dedication to equal opportunity employment and inclusivity, ensuring fair treatment for all employees and applicants, promoting diversity, and preventing discrimination based on protected characteristics.

The role of Reception Manager at GAIA is vital within the Front of the House department, reporting directly to the General Manager. This position is responsible for overseeing all front desk and reservation functions, ensuring every guest is greeted with warmth, professionalism, and efficiency consistent with GAIA's luxury hospitality standards. The Reception Manager directs and develops the Reception, Host, and Reservation teams, managing day-to-day operations and facilitating smooth communication and coordination between the front desk and restaurant leadership.

Key responsibilities include supervising the use of the SevenRooms reservation system, managing booking flows, handling VIP guests, optimizing seating and table allocation to maximize revenue, and maintaining an impeccably organized reception area. This role requires coordinating with restaurant and service teams to ensure seamless guest seating and efficient turnover, as well as maintaining accurate reporting on reservations, guest counts, and VIP interactions.

The Reception Manager also plays a critical leadership role by recruiting, onboarding, and training new team members, preparing staff schedules, conducting performance evaluations, and ensuring compliance with standard operating procedures (SOPs). They are expected to drive service excellence by motivating and coaching their team to deliver outstanding guest experiences consistently.

This position demands a polished professional who can communicate effectively, resolve conflicts, and adapt to fast-paced environments while paying close attention to detail. The ability to manage multiple tasks, delegate appropriately, and maintain composure during peak service times is essential. Physical demands include standing and walking for long periods, manual dexterity for handling reservation systems, and the stamina to maintain focus throughout shifts.

The work environment comprises a luxury hospitality setting with extensive guest interaction, typically indoors in a climate-controlled area, with occasional outdoor duties for guest greeting. Flexibility is required concerning work hours, including evenings, weekends, and holidays, aligned with business needs.

GAIA USA, LLC values leadership and organizational skills and seeks a qualified professional with a hospitality management background and supervisory experience in fine dining or luxury hospitality. Advanced proficiency with reservation and guest management systems, such as SevenRooms, alongside computer literacy, is necessary. The Reception Manager will be a cornerstone of the guest experience, contributing significantly to the company’s reputation for excellence in hospitality.