Job Overview
Employment Type
Full-time
Compensation
Salary
Range $75,000.00 - $95,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Unlimited paid time off
Paid parental leave
Relocation support
Job Description
Thinking Machines Lab is a pioneering technology company dedicated to advancing the future of collaborative general intelligence. Our mission is to empower humanity by creating a future where artificial intelligence is accessible and tailored to meet the unique needs and goals of every individual. We are a dynamic team of scientists, engineers, and builders who have contributed to some of the most widely used AI products and platforms, including ChatGPT, Character.ai, and open-weight models like Mistral. Our commitment to innovation also extends to influential open source projects such as PyTorch, OpenAI Gym, Fairseq, and Segment Anything. These contributions underscore our leading role in shaping the AI landscape, combining cutting-edge technology with a vision of inclusivity and empowerment.
Thinking Machines Lab is currently seeking a Reception and Workplace Experience Coordinator to join our San Francisco office. This is a critical, hospitality-focused role that serves as the welcoming face for employees, guests, candidates, partners, and vendors. The Reception and Workplace Experience Coordinator will be responsible for managing the front desk with professionalism and warmth, ensuring every visitor experiences seamless check-in and a polished arrival. This role is designed for someone passionate about hospitality and guest services, bringing experience from similar customer-facing environments such as concierge, reception, or hospitality sectors.
The ideal candidate must have strong interpersonal skills, a service-oriented attitude, and the ability to anticipate the needs of visitors and staff to foster a positive and organized workplace environment. Key responsibilities include maintaining a polished front-of-house appearance, supporting interview days and special visitor events, coordinating visitor access and security procedures, managing incoming and outgoing mail and deliveries, and assisting with vendor and maintenance coordination. Additionally, this role emphasizes creating a welcoming, hospitality-driven atmosphere and continuously identifying opportunities to enhance the office and visitor experience.
This position is based in San Francisco, CA, with an annual salary range of $75,000 to $95,000 USD depending on background, skills, and experience. Thinking Machines Lab offers comprehensive benefits, including health, dental, and vision insurance, unlimited paid time off, paid parental leave, and relocation support if needed. We are committed to equal employment opportunity and support visa sponsorship for qualifying candidates. This role is ideal for those seeking to contribute to an innovative AI-driven company while applying their hospitality and customer service skills in a fast-paced and collaborative environment.
Thinking Machines Lab is currently seeking a Reception and Workplace Experience Coordinator to join our San Francisco office. This is a critical, hospitality-focused role that serves as the welcoming face for employees, guests, candidates, partners, and vendors. The Reception and Workplace Experience Coordinator will be responsible for managing the front desk with professionalism and warmth, ensuring every visitor experiences seamless check-in and a polished arrival. This role is designed for someone passionate about hospitality and guest services, bringing experience from similar customer-facing environments such as concierge, reception, or hospitality sectors.
The ideal candidate must have strong interpersonal skills, a service-oriented attitude, and the ability to anticipate the needs of visitors and staff to foster a positive and organized workplace environment. Key responsibilities include maintaining a polished front-of-house appearance, supporting interview days and special visitor events, coordinating visitor access and security procedures, managing incoming and outgoing mail and deliveries, and assisting with vendor and maintenance coordination. Additionally, this role emphasizes creating a welcoming, hospitality-driven atmosphere and continuously identifying opportunities to enhance the office and visitor experience.
This position is based in San Francisco, CA, with an annual salary range of $75,000 to $95,000 USD depending on background, skills, and experience. Thinking Machines Lab offers comprehensive benefits, including health, dental, and vision insurance, unlimited paid time off, paid parental leave, and relocation support if needed. We are committed to equal employment opportunity and support visa sponsorship for qualifying candidates. This role is ideal for those seeking to contribute to an innovative AI-driven company while applying their hospitality and customer service skills in a fast-paced and collaborative environment.
Job Requirements
- 3+ years of experience in reception, hospitality, concierge services, guest experience, or office support
- Exceptional interpersonal and communication skills
- Professional, welcoming, and service-oriented presence
- Strong organizational skills and attention to detail
- Ability to manage multiple priorities while maintaining a high level of hospitality
- Comfortable working independently and taking initiative
- Experience interacting with executives, candidates, clients, or external visitors
Job Qualifications
- 3+ years of experience in reception, hospitality, concierge services, guest experience, or office support
- Exceptional interpersonal and communication skills
- Professional, welcoming, and service-oriented presence
- Strong organizational skills and attention to detail
- Ability to manage multiple priorities while maintaining a high level of hospitality
- Comfortable working independently and taking initiative
- Experience interacting with executives, candidates, clients, or external visitors
- Experience in a technology company, startup, hotel, private club, or hospitality environment preferred
- Experience coordinating workplace vendors or building services preferred
- Event or meeting coordination experience preferred
- Familiarity with visitor management systems and workplace tools preferred
Job Duties
- Serve as the primary point of contact for guests, candidates, vendors, and visitors
- Staff and manage the reception area throughout the day, ensuring a professional and welcoming environment
- Greet visitors, coordinate arrivals, and provide a seamless check-in experience
- Partner with workplace team to ensure guests are welcomed and escorted appropriately
- Maintain a polished front-of-house environment, including reception, meeting rooms, and common areas
- Support candidate interview days and special visitor experiences
- Coordinate visitor registration, access procedures, and badge management
- Partner closely with onsite security teams to facilitate a smooth and secure guest experience
- Help uphold workplace policies and physical security processes
- Coordinate incoming and outgoing mail, packages, and deliveries
- Assist with vendor coordination, including janitorial, maintenance, parking, and office service providers
- Support workplace events, meetings, and office-wide initiatives as needed
- Help create a workplace environment that is welcoming, organized, and hospitality-driven
- Anticipate guest and staff needs and proactively resolve issues
- Identify opportunities to improve the workplace and visitor experience
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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