
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Job Description
Eurostars Hotel Company is a prestigious international hotel chain that belongs to Grupo Hotusa, one of the most important hotel groups worldwide. This esteemed company encompasses a portfolio of renowned brands including Eurostars Hotels, Áurea Hotels, Exe Hotels, Ikonik Hotels, Crisol Hotels, Dorma Hotels, and Tandem Suites. With an expansive presence of over 303 hotels spread across 24 countries globally, Eurostars Hotel Company has built a strong reputation based on excellence in hotel management, brand values, and dedication to delivering outstanding guest experiences. The group prides itself on a profound know-how in the hospitality industry that ensures every guest receives impeccable service and memorable stays tailored to their needs.
Eurostars Hotel Company places a significant emphasis on the development and motivation of its human talent, adhering to the philosophy known as the Industry of Happiness. This approach underlines the belief that the cornerstone of any successful organization is the enthusiasm, growth, and passion of its team members. The company actively seeks passionate professionals who are eager to evolve alongside the organization, contributing their skills and dedication to maintaining high-quality standards and exceptional service levels. Joining Eurostars Hotel Company means becoming part of a global leader in the travel sector that values innovation, diversity, and continuous professional advancement.
The position available is for a Receptionist at Áurea Toledo 4-star Hotel located in the historic city of Toledo. This role is vital within the front-office team as it directly influences the guests' first impressions and overall satisfaction. The receptionist will be responsible for managing room reservations, optimizing available resources to ensure the highest level of customer service, and welcoming guests during check-in and check-out processes. Additionally, the role involves handling telephone inquiries, managing guest requests and incidents promptly and efficiently, and delivering an excellent standard of service at all times. The successful candidate will act as an ambassador for the hotel, representing the brand's values and commitment to quality hospitality.
Working as a receptionist in Eurostars Hotel Company offers not only a fulfilling career but also the chance to grow professionally within a company that supports continuous learning and development. Employees benefit from unique perks such as significant discounts on stays at 4- and 5-star hotels worldwide, access to comprehensive and free training programs through collaboration with The Power Business School, and exclusive invitations to join the employee club offering various discounts on leisure, technology, sports, and fashion. Furthermore, through the referral program, employees can earn free hotel nights by recommending successful candidates who join the team. This position requires a high level of professionalism, communication skills, and a passion for hospitality, making it a perfect opportunity for individuals dedicated to excellence and growth in the hotel industry.
Eurostars Hotel Company places a significant emphasis on the development and motivation of its human talent, adhering to the philosophy known as the Industry of Happiness. This approach underlines the belief that the cornerstone of any successful organization is the enthusiasm, growth, and passion of its team members. The company actively seeks passionate professionals who are eager to evolve alongside the organization, contributing their skills and dedication to maintaining high-quality standards and exceptional service levels. Joining Eurostars Hotel Company means becoming part of a global leader in the travel sector that values innovation, diversity, and continuous professional advancement.
The position available is for a Receptionist at Áurea Toledo 4-star Hotel located in the historic city of Toledo. This role is vital within the front-office team as it directly influences the guests' first impressions and overall satisfaction. The receptionist will be responsible for managing room reservations, optimizing available resources to ensure the highest level of customer service, and welcoming guests during check-in and check-out processes. Additionally, the role involves handling telephone inquiries, managing guest requests and incidents promptly and efficiently, and delivering an excellent standard of service at all times. The successful candidate will act as an ambassador for the hotel, representing the brand's values and commitment to quality hospitality.
Working as a receptionist in Eurostars Hotel Company offers not only a fulfilling career but also the chance to grow professionally within a company that supports continuous learning and development. Employees benefit from unique perks such as significant discounts on stays at 4- and 5-star hotels worldwide, access to comprehensive and free training programs through collaboration with The Power Business School, and exclusive invitations to join the employee club offering various discounts on leisure, technology, sports, and fashion. Furthermore, through the referral program, employees can earn free hotel nights by recommending successful candidates who join the team. This position requires a high level of professionalism, communication skills, and a passion for hospitality, making it a perfect opportunity for individuals dedicated to excellence and growth in the hotel industry.
Job Requirements
- Studies in tourism
- experience in hotels of similar category
- high level of English
- knowledge of a second language is desirable
Job Qualifications
- Studies in tourism
- experience in hotels of similar category
- high level of English
- second language is a plus
Job Duties
- Manage room reservations
- optimize resources to provide the best quality customer service
- perform check-in and check-out procedures
- handle telephone inquiries and manage guest requests or incidents
- provide excellent customer service
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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