RCA Concierge

Seattle, WA, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Compensation

Hourly

Range $26.00 - $28.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401(k) Plan

Professional Development

Job Description

HOAMCO (Homeowners Association Management Company) has been a reputable leader in community association management since 1991. Managing over 600 communities across seven states, HOAMCO continues to grow and expand its impact within the property management industry. Known for its core values of teamwork, integrity, and exceptional service, HOAMCO prides itself on fostering environments where residents feel supported and community operations run smoothly. The company is dedicated to making a tangible difference in the communities it serves by providing professional management solutions that enhance the quality of life for homeowners and residents alike. \n\nHOAMCO is currently seeking a part-time Concierge for the Trilogy at Redmond Ridge community in Redmond, WA. This position is onsite and requires availability Monday through Friday from 12 PM to 4 PM. Offering competitive pay ranging from $26 to $28 hourly, depending on experience, this role provides a great opportunity for individuals with strong administrative and customer service skills to contribute significantly to community life. The Concierge will act as the primary point of contact at the front desk, welcoming visitors, residents, board members, vendors, and guests in a professional and courteous manner. This role demands excellent multitasking abilities in a fast-paced environment and exceptional communication skills both verbally and in writing. Proficiency in Microsoft Office Suite is essential to handle various administrative duties effectively. The Concierge will play a pivotal role in supporting the site team through tasks such as document preparation, maintaining accurate records, scheduling meetings and appointments, and responding promptly to emails and telephone inquiries. Providing outstanding customer service remains a top priority as this position necessitates engaging positively with homeowners, residents, and board members to address concerns and facilitate a resident-focused atmosphere. Joining HOAMCO means becoming part of a company committed to teamwork and quality service, offering a rewarding role in an established and growing community management setting.

Job Requirements

Minimum 1-2 years of admin and/or reception experience required
ability to prioritize tasks in a fast-paced environment, while handling various interruptions
exceptional customer service skills, with a keen focus on resident experience
polished and professional verbal and written communication skills
proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Job Qualifications

Minimum 1-2 years of admin and/or reception experience
exceptional customer service skills with a keen focus on resident experience
polished and professional verbal and written communication skills
proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
ability to prioritize tasks in a fast-paced environment while handling various interruptions

Job Duties

Serve as the primary front desk receptionist, greeting visitors, residents, board members, vendors, and guests in a professional, welcoming manner while maintaining a positive and organized reception area
Answer and manage incoming phone calls efficiently, directing inquiries, providing information, and resolving routine issues promptly
Respond to emails and other communications from homeowners, board members and team members in a timely and courteous manner
Provide administrative support to the site team, including preparing documents, maintaining records, scheduling meetings/appointments, and assisting with various office projects
Demonstrate excellent customer service skills when interacting with homeowners/residents and board members, addressing concerns professionally and courteously
Support overall community operations by maintaining accurate records, processing routine requests, and contributing to a smooth, resident-focused environment