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Rapid Re-Housing Program Manager
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $90,433.16 - $99,952.44
Work Schedule
Flexible
Benefits
vacation
Sick Time
competitive compensation
Paid holidays
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Flexible spending account
Employee assistance program
retirement plan matching
Professional development opportunities
Job Description
Volunteers of America Western Washington (VOAWW) is a long-standing non-profit organization that has been serving the Western Washington community for over 125 years. Rooted in Christian values, VOAWW is dedicated to putting faith into action by providing compassionate support and services to individuals and families in need. The organization prides itself on embracing unique perspectives and lived experiences, which enable it to better serve the diverse population of the region, uplift the community, and foster a strong, supportive environment among staff and volunteers. VOAWW is officially recognized as a CARE trauma-informed organization, highlighting its commitment to trauma-sensitive care and client-centered... Show More
Job Requirements
- Bachelor’s degree in social services or related field or equivalent training and/or experience
- Minimum 2 years of professional experience in rapid re-housing programs
- At least 2 years of management and supervisory experience in rapid re-housing programs
- Proven program oversight and contract compliance experience
- Knowledge of clinical and safety assessment and planning
- Experience with data management systems
- Proficiency with MS Office suite
- Flexible schedule including availability for evenings and weekends
- Reliable transportation to office and other sites
Job Qualifications
- Bachelor’s degree in social services or related field or equivalent combination of training and/or experience
- Minimum 2 years of professional experience working in rapid re-housing programs
- Minimum 2 years of management, supervisory, and leadership experience in rapid re-housing programs
- Proven success in program oversight and contract compliance
- Knowledge and skill in clinical/safety assessment, intervention, and safety planning
- Experience with data management systems
- Proficient in MS Office applications including Word, Excel, and Outlook
- Motivational interviewing skills
- Experience working through a trauma-informed lens with clients facing barriers
- Excellent verbal and written communication skills
- Strong attention to detail
- Demonstrated problem-solving skills including conflict resolution
- Ability to flexibly respond to a fluid program environment
- Ability to work both independently and as a team leader
- Self-starter with strong decision-making skills
Job Duties
- Supervise the staff for day-to-day operations in both programs
- Schedule at minimum weekly supervision to accomplish job results by coaching and mentoring
- Regularly hold staff meetings to ensure clear and timely communication
- Participate in meetings as needed or as directed by the Senior Director
- Appropriately manage employee escalations and document interactions in Paycom database system
- Maintain employee performance records in Paycom database system, provide regular coaching, and feedback discussions
- Complete employee 90-day reviews for new hires and ongoing annual reviews for all direct reports in Paycom in a timely manner
- Utilize Paycom to approve punch change requests for direct reports, verify regular timecard completion, and approve timecards at the end of each pay period
- Manage expenditures and grant reporting for both programs
- Work closely with Case Managers regarding project spenddowns and ensure accuracy with program payments and timely submissions of Request For Payment packets
- Collaborate with Arlington Community Resource Center to coordinate system for housing case management and referrals
- Develop strong relationships with property owners/landlords to facilitate client placement into permanent housing
- Assess training needs for Case Managers and Admin Staff
- Oversee the FCS program and assist with client eligibility determination and billing
- Assist Case Managers with case analysis for interventions and referrals
- Develop and implement systems and best practices to support employees
- Maintain a friendly and professional relationship with staff, clients, volunteers, and landlords
- Ensure staff compliance with all program policies, safety, and confidentiality requirements
- Work with VOAWW leadership to identify program improvements
- Adhere to Agency's code of ethics and confidentiality regulations
- Assist Case Managers with maintaining accurate client records in HMIS within required timelines
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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