Ramp & Customer Service Agent

Clovis, CA, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Exact $18.32

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Free stand-by travel privileges

Medical insurance

Dental Insurance

Vision Insurance

401k Match

Annual bonus plans

Paid Time Off

Job Description

Horizon Air is a regional airline that operates as a subsidiary of Alaska Air Group, serving the Pacific Northwest and beyond. Known for its commitment to exceptional customer service and safe flight operations, Horizon Air connects communities through reliable air travel. The company values teamwork and inclusivity, fostering a work environment where employees can grow professionally while contributing to memorable guest experiences. Horizon Air operates within the dynamic and fast-paced airline industry, providing both passenger and cargo services to numerous destinations. The company is dedicated to maintaining a strong safety culture and delivering quality service, reflecting the parent company’s high standards.

The Ramp & Customer Service Agent role at Horizon Air is integral to the smooth operation of airport services. This part-time regular position based in Fresno, CA, involves a mix of customer-facing duties and behind-the-scenes ramp operations. Agents act as the crucial link between ground handling and guests, ensuring that all travel-related needs are met with efficiency and care. Responsibilities include assisting guests with ticketing, baggage, and boarding tasks, as well as hands-on ramp service duties such as loading and unloading luggage and cargo, aircraft marshaling, and deicing.

Working in this role demands adaptability as it requires operation in various weather conditions and a flexible schedule including nights, weekends, and holidays. It is a physically active position, requiring the ability to stand for extended periods and lift heavy items regularly. Horizon Air supports its team members with comprehensive training programs, including paid training that may involve overnight travel. The workplace culture prioritizes safety, kindness, performance, and inclusivity, aligning with the company’s values. The starting hourly wage for this position is $18.32, along with competitive total rewards packages that include health benefits, 401k matching, bonus plans, and travel privileges.

This role offers more than just a job; it is an opportunity to join a close-knit team that values guest satisfaction and operational excellence. Employees contribute directly to creating positive travel experiences for passengers, playing a key role in the daily rhythm of airport activities. Horizon Air encourages team members to embrace the company’s values of doing the right thing, being caring, and delivering performance. The Ramp & Customer Service Agent position is perfect for individuals who enjoy a dynamic, customer-oriented environment and are eager to be part of a reputable airline with strong regional ties and a commitment to growth and development.

Job Requirements

high school diploma or equivalent
minimum age of 18
must be authorized to work in the u.s.
must have a valid unexpired driver’s license issued by a us state, a us territory or the district of columbia
ability to communicate in english
ability to juggle multiple tasks in a fast-paced environment
ability to lift at least 50 pounds consistently
must be able to stand for long periods of time
must be able to bend, stoop, squat, reach and grasp
ability to perform basic mathematics
ability to work a flexible schedule including nights, weekends and holidays
ability to participate in paid training that may require overnight travel
ability to obtain airport security clearance
depending on work location, ability to obtain usps mail handling certification

Job Qualifications

strong written and verbal communication skills
ability to juggle multiple tasks in a fast-paced environment
valid unexpired driver’s license issued by a US state, a US territory or the District of Columbia
ability to learn and operate a computerized reservation system
typing speed of at least 25 wpm
ability to consistently lift 50 pounds
must be able to stand for long periods of time
must be able to bend, stoop, squat, reach and grasp
ability to perform basic mathematics
ability to work a flexible schedule including nights, weekends and holidays
ability to participate in paid training that may require overnight travel
depending on work location, ability to obtain USPS Mail Handling Certification
ability to obtain airport security clearance
ability to communicate in English
high school diploma or equivalent
minimum age of 18
must be authorized to work in the U.S.
preferred minimum of 1 year of customer service or community service experience

Job Duties

assist guests with travel needs such as answering inquiries, baggage, ticketing, checking-in passengers and boarding flights
work outdoors in all types of weather conditions while performing below wing functions such as transporting baggage and cargo, loading and offloading luggage and cargo, aircraft marshaling, pushing back the aircraft and aircraft deicing
perform aircraft grooming and security searches
perform boarding and gate duties including assisting and directing guests, making announcements, processing standby and upgrade requests
process and secure guest luggage, file and maintain luggage claims including damaged, delayed and pilferage
load and offload luggage and cargo with the use of conveyor belts
perform other duties as assigned and perform duties at the direction of management to ensure guest satisfaction