Radisson Blu Convention Services Manager

Chicago, IL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

performance bonuses

Job Description

Choice Hotels International, Inc. is one of the world’s leading lodging franchisors with a diverse portfolio of over 7,400 hotels and more than 625,000 rooms spread across 45 countries and territories. The company operates 22 distinct brands ranging from full-service upper upscale hotels to midscale, extended stay, and economy options, allowing it to cater to a wide variety of traveler needs and occasions while maximizing value for franchise owners and shareholders. Known for its innovation and customer loyalty, Choice Hotels offers an award-winning Choice Privileges loyalty program and co-brand credit options that provide guests with efficient rewards and unique perks. Choice Hotels models core cultural values such as welcoming and respecting everyone, being bold and quick, listening, showing curiosity, and acting with integrity — all values that drive loyalty, growth, and a spirit of hospitality throughout the organization.

The Convention Services Manager role within Choice Hotels and its managed hotels portfolio, including Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson, is pivotal in achieving revenue and customer service goals. This position focuses on driving group and banquet revenues by ensuring flawless event execution and proactively selling hotel services to enhance guest satisfaction. The role demands a dynamic approach in managing events, coordinating with multiple departments, communicating with clients, and maintaining alignment between sales efforts and operational delivery.

The Convention Services Manager is responsible for coordinating and detailing events, understanding and addressing the specific needs of key accounts and event planners, and assisting with sales presentations and proposals. They act as the main point of contact for clients, coordinating requests efficiently to ensure the highest level of customer satisfaction. This role works closely with the sales team to develop new business opportunities, facilitate on-site client inspections, and maximize group and banquet revenues through upselling and contract fulfillment. Maintaining accurate event records, managing group room control, and ensuring all materials comply with brand standards are essential duties. Performance measurement includes weekly reviews of goals and the implementation of corrective actions to meet objectives.

Exceptional customer service is a cornerstone of this position. The Convention Services Manager ensures that every event meets or exceeds guest expectations by providing genuine hospitality and a personalized experience. Problem resolution, proactive communication, and teamwork are vital elements in sustaining a 100% guest satisfaction standard. Additionally, this role supports the development and execution of business strategies aligned with the company’s mission and vision.

In summary, the Convention Services Manager plays an integral role in strengthening Choice Hotels’ position as a leader in hospitality through strategic event management, client relationship building, and delivering outstanding experiences that drive loyalty and business growth. This is a rewarding opportunity for a professional passionate about hospitality, sales, and event coordination in a vibrant and expanding global hospitality company.

Job Requirements

High school diploma or equivalent
Experience in convention services or event coordination
Strong communication skills
Ability to manage multiple client accounts
Proficiency in event detailing and coordination
Ability to work under pressure and adapt to changing dynamics
Customer-focused mindset
Ability to work collaboratively with sales and operations teams
Flexibility to handle a variety of tasks as required
Legal authorization to work in the United States
Successful completion of background check and E-Verify

Job Qualifications

High school diploma or equivalent
Proven experience in convention or event services management
Strong knowledge of hotel event operations and customer service
Excellent communication and interpersonal skills
Ability to coordinate multiple departments and manage client relationships
Sales and upselling experience preferred
Proficient with event detailing and banquet event order management
Understanding of revenue management and strategic planning
Demonstrated ability to achieve customer satisfaction and resolve conflicts
Ability to work effectively in a team environment
Familiarity with brand standards and hospitality best practices

Job Duties

Coordinate and detail events to meet confirmed contracts
Communicate client requests effectively to all departments via group resumes and banquet event orders
Assist with sales presentations and proposals to address customer priorities
Conduct on-site client inspections showcasing hotel services and capabilities
Drive banquet and group revenues through upselling and fulfillment of contract obligations
Manage Group Room Control and Function Diary logs to maximize revenue
Ensure all materials comply with brand standards and participate in strategic business planning
Maintain open communication among sales, operations, and revenue management teams
Produce timely event detailing for labor and cost optimization
Provide exceptional customer service to achieve 100% guest satisfaction
Resolve guest issues with empathy and efficiency
Research new leads and negotiate key accounts to grow business
Review goals weekly and take actions to achieve objectives
Perform additional duties to support guest satisfaction and hospitality goals