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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
performance bonuses
Job Description
Choice Hotels International, Inc. is one of the world’s leading lodging franchisors with a diverse portfolio of over 7,400 hotels and more than 625,000 rooms spread across 45 countries and territories. The company operates 22 distinct brands ranging from full-service upper upscale hotels to midscale, extended stay, and economy options, allowing it to cater to a wide variety of traveler needs and occasions while maximizing value for franchise owners and shareholders. Known for its innovation and customer loyalty, Choice Hotels offers an award-winning Choice Privileges loyalty program and co-brand credit options that provide guests with efficient rewards and unique perks.... Show More
Job Requirements
- High school diploma or equivalent
- Experience in convention services or event coordination
- Strong communication skills
- Ability to manage multiple client accounts
- Proficiency in event detailing and coordination
- Ability to work under pressure and adapt to changing dynamics
- Customer-focused mindset
- Ability to work collaboratively with sales and operations teams
- Flexibility to handle a variety of tasks as required
- Legal authorization to work in the United States
- Successful completion of background check and E-Verify
Job Qualifications
- High school diploma or equivalent
- Proven experience in convention or event services management
- Strong knowledge of hotel event operations and customer service
- Excellent communication and interpersonal skills
- Ability to coordinate multiple departments and manage client relationships
- Sales and upselling experience preferred
- Proficient with event detailing and banquet event order management
- Understanding of revenue management and strategic planning
- Demonstrated ability to achieve customer satisfaction and resolve conflicts
- Ability to work effectively in a team environment
- Familiarity with brand standards and hospitality best practices
Job Duties
- Coordinate and detail events to meet confirmed contracts
- Communicate client requests effectively to all departments via group resumes and banquet event orders
- Assist with sales presentations and proposals to address customer priorities
- Conduct on-site client inspections showcasing hotel services and capabilities
- Drive banquet and group revenues through upselling and fulfillment of contract obligations
- Manage Group Room Control and Function Diary logs to maximize revenue
- Ensure all materials comply with brand standards and participate in strategic business planning
- Maintain open communication among sales, operations, and revenue management teams
- Produce timely event detailing for labor and cost optimization
- Provide exceptional customer service to achieve 100% guest satisfaction
- Resolve guest issues with empathy and efficiency
- Research new leads and negotiate key accounts to grow business
- Review goals weekly and take actions to achieve objectives
- Perform additional duties to support guest satisfaction and hospitality goals
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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