Job Overview
Compensation
Salary
Exact $69,000.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Life insurance
Job Description
Graton Resort & Casino is a premier entertainment destination known for offering a unique blend of gaming, dining, and hospitality experiences. Located in Northern California, the resort stands out for its commitment to excellence, guest satisfaction, and providing a vibrant, welcoming environment for both visitors and employees. As a leader in the hospitality industry, Graton Resort & Casino continuously strives to redefine guest services and operational standards to support its reputation as a highly sought-after venue. The resort prides itself on its team-oriented culture aligned with strong core values that promote respect, integrity, and collaboration among team members at all levels. This commitment to quality and service positions Graton Resort & Casino not only as a favorite among guests but also as a top employer in the region.
The role of QSR Supervisor at Graton Resort & Casino focuses on supporting the daily operational needs of all Quick Service Restaurant (QSR) outlets within the property. This position is crucial in ensuring smooth service execution, efficient workflows, and the delivery of high-quality food and beverage products. The QSR Supervisor assists in supervising team members, coordinating staffing levels, maintaining product availability, and enforcing cleanliness and safety regulations. The role demands close collaboration with the QSR Manager and tenant partners while handling guest concerns professionally and promptly. The job does not stand alone in responsibility; rather, it contributes to achieving the overall departmental goals related to service excellence, operational efficiency, and profitability. This full-time position offers an annual salary of $69,000 and requires a flexible schedule including weekends, holidays, and various shifts. As an integral part of the Food Operation Department, the QSR Supervisor must uphold the policies and procedures of Graton Resort & Casino and ensure these are adhered to fairly and equitably among all team members and in accordance with the negotiated union contract. This position plays a leadership role in motivating and managing diverse teams, promoting a positive work environment, and maintaining compliance with health, safety, and sanitation standards. Guest satisfaction is paramount; therefore, the QSR Supervisor is expected to address guest issues with discretion and professionalism to uphold the high hospitality standards of the resort. Moreover, the QSR Supervisor is responsible for scheduling and staff assignments that ensure optimal floor coverage and seamless operational flow, all while maintaining full compliance with union agreements and labor regulations. This role also involves assisting in managing tenant partners, fostering open communication, timely resolution of any operational issues, and ensuring alignment with the property’s standards. The position requires physical stamina and dexterity, as it involves extended periods of standing, walking, lifting, and other physical tasks during shifts. Candidates must meet age requirements and possess or be able to obtain necessary certifications, such as the California Food Handler Certification, to perform the job effectively and safely. Overall, the QSR Supervisor role at Graton Resort & Casino is a dynamic and rewarding opportunity for individuals passionate about hospitality leadership and operational excellence in the quick service restaurant sector.
The role of QSR Supervisor at Graton Resort & Casino focuses on supporting the daily operational needs of all Quick Service Restaurant (QSR) outlets within the property. This position is crucial in ensuring smooth service execution, efficient workflows, and the delivery of high-quality food and beverage products. The QSR Supervisor assists in supervising team members, coordinating staffing levels, maintaining product availability, and enforcing cleanliness and safety regulations. The role demands close collaboration with the QSR Manager and tenant partners while handling guest concerns professionally and promptly. The job does not stand alone in responsibility; rather, it contributes to achieving the overall departmental goals related to service excellence, operational efficiency, and profitability. This full-time position offers an annual salary of $69,000 and requires a flexible schedule including weekends, holidays, and various shifts. As an integral part of the Food Operation Department, the QSR Supervisor must uphold the policies and procedures of Graton Resort & Casino and ensure these are adhered to fairly and equitably among all team members and in accordance with the negotiated union contract. This position plays a leadership role in motivating and managing diverse teams, promoting a positive work environment, and maintaining compliance with health, safety, and sanitation standards. Guest satisfaction is paramount; therefore, the QSR Supervisor is expected to address guest issues with discretion and professionalism to uphold the high hospitality standards of the resort. Moreover, the QSR Supervisor is responsible for scheduling and staff assignments that ensure optimal floor coverage and seamless operational flow, all while maintaining full compliance with union agreements and labor regulations. This role also involves assisting in managing tenant partners, fostering open communication, timely resolution of any operational issues, and ensuring alignment with the property’s standards. The position requires physical stamina and dexterity, as it involves extended periods of standing, walking, lifting, and other physical tasks during shifts. Candidates must meet age requirements and possess or be able to obtain necessary certifications, such as the California Food Handler Certification, to perform the job effectively and safely. Overall, the QSR Supervisor role at Graton Resort & Casino is a dynamic and rewarding opportunity for individuals passionate about hospitality leadership and operational excellence in the quick service restaurant sector.
Job Requirements
- Ability to communicate effectively in written and verbal form
- Minimum 3 years of restaurant experience preferably in food court or quick service
- High school diploma or equivalent
- Handle flexible schedule including weekends, holidays, and varied shifts
- Proven leadership skills and ability to manage diverse teams
- Excellent communication and problem-solving skills
- At least 21 years of age
- Must possess or obtain California Food Handler Certification
Job Qualifications
- Ability to communicate effectively with guests, team members, and management
- Minimum 3 years of restaurant experience in a food court or quick service environment
- High school diploma or equivalent
- Proven leadership skills with ability to motivate and manage diverse teams
- Excellent communication, interpersonal, and problem-solving skills
- Must be at least 21 years of age
- Possess or obtain California Food Handler Certification
Job Duties
- Redefine hospitality at Graton Resort & Casino while promoting company values
- Enforce food operation department policies and procedures in compliance with the union contract
- Lead and manage all restaurant operations to ensure service excellence
- Train and develop staff to uphold service standards and foster a positive work environment
- Maintain compliance with health, safety, and sanitation regulations
- Handle guest relations professionally, resolving issues promptly
- Oversee staff scheduling and station assignments ensuring optimal floor coverage and compliance with labor regulations
- Assist in managing tenant partners to ensure operational alignment and communication
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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