Quick Service Restaurant Manager - Lodge at Big Springs
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $72,000.00 - $76,000.00
Work Schedule
Standard Hours
Benefits
Ski/mountain perks
Employee Discounts
401(k) retirement plan
Employee assistance program
Professional Development
Referral program
Health Insurance
Dental Insurance
Vision Insurance
Free ski passes for dependents
Critical Illness Plan
Accident Plan
Job Description
Vail Resorts is a leading mountain resort company with over 40 resorts across three continents, known for its dynamic and expansive outdoor experiences. With a global footprint, the company offers employees opportunities to build careers in some of the most breathtaking mountain settings around the world. Vail Resorts emphasizes a culture of inclusion, development, and exceptional guest service. It offers competitive compensation packages, including some of the highest wages in the resort industry, comprehensive benefits, and extensive employee perks such as free ski passes, employee discounts, and wellness programs. The company fosters a supportive and engaging work environment, encouraging team members to grow professionally through unique training and development programs like Epic Service. This commitment to employee success and guest satisfaction makes Vail Resorts a premier employer in the hospitality and mountain resort sector.
The General Manager role at The Lodge at Big Springs, part of the Northstar resort managed by Vail Resorts, is a full-time, year-round leadership position with a competitive salary starting from $72,000 to $76,000 plus an annual bonus. The Lodge is a cornerstone of the Northstar experience, offering high-energy, high-volume mountain dining with a focus on great food, genuine hospitality, and stunning views. As General Manager, you will lead a diverse and talented team of over 50 employees, shaping the culture and driving a service standard that leaves a lasting impression on guests. This position requires not only operational management skills but also the ability to develop people, foster team collaboration, and maintain high standards in food quality, safety, and overall guest experience. You will be responsible for all aspects of the lodge's operations, including financial performance, labor management, compliance with safety and sanitation regulations, and partnership with resort leadership. The role demands strong leadership, communication, and problem-solving skills, coupled with a passion for the outdoors and the hospitality industry. Joining this team offers a unique opportunity to be part of a vibrant mountain community while advancing your career in an exciting and rewarding environment.
The General Manager role at The Lodge at Big Springs, part of the Northstar resort managed by Vail Resorts, is a full-time, year-round leadership position with a competitive salary starting from $72,000 to $76,000 plus an annual bonus. The Lodge is a cornerstone of the Northstar experience, offering high-energy, high-volume mountain dining with a focus on great food, genuine hospitality, and stunning views. As General Manager, you will lead a diverse and talented team of over 50 employees, shaping the culture and driving a service standard that leaves a lasting impression on guests. This position requires not only operational management skills but also the ability to develop people, foster team collaboration, and maintain high standards in food quality, safety, and overall guest experience. You will be responsible for all aspects of the lodge's operations, including financial performance, labor management, compliance with safety and sanitation regulations, and partnership with resort leadership. The role demands strong leadership, communication, and problem-solving skills, coupled with a passion for the outdoors and the hospitality industry. Joining this team offers a unique opportunity to be part of a vibrant mountain community while advancing your career in an exciting and rewarding environment.
Job Requirements
- 5+ years of restaurant or hospitality management experience
- Passion for developing people and building effective teams
- Experience managing high-volume operations with responsibility for service, labor, and financial results
- Strong communication skills
- Ability to remain calm under pressure and exercise good judgment
- Proficiency with Microsoft Office and operational software
- Availability to work nights, weekends, and holidays during peak seasons
- High school diploma or equivalent
- RBS alcohol certification and Food Safe Manager certification (company provided)
- Physical ability to lift and carry over 40 lbs
Job Qualifications
- 5+ years of restaurant or hospitality management experience
- A genuine passion for developing people and building teams where everyone can do their best work
- Experience managing high-volume operations with accountability for service standards, labor, and financial outcomes
- Strong communication skills — clear, direct, and respectful with both your team and your guests
- The ability to stay grounded under pressure and work through challenges with professionalism and sound judgment
- Comfort with Microsoft Office and operational reporting
- Flexibility to work nights, weekends, and holidays during peak season
- High school diploma or equivalent
- RBS alcohol certification and Food Safe Manager certification, both provided by the company
- Ability to lift and carry 40+ lbs. as needed for the role
Job Duties
- Build and lead a diverse, high-performing team of 50+ through hiring, onboarding, scheduling, coaching, and performance development
- Create a workplace culture grounded in accountability, inclusion, service, and continuous improvement
- Deliver a consistently excellent guest experience in a fast-paced mountain resort environment
- Own operational performance across service, food quality, sanitation, safety, inventory, labor, payroll, tip disbursements, and revenue reporting
- Plan and manage labor in alignment with business levels, ensuring smart cost management and operational readiness throughout the season
- Champion safety for employees and guests through strong practices, safety meetings, and a clean, well-maintained operation
- Keep facilities and equipment in excellent condition through regular inspection, preventative maintenance, and timely follow-up
- Partner with resort and food and beverage leadership to share insights, strengthen operations, and pursue continuous improvement
- Maintain compliance with company policies, food safety standards, sanitation requirements, OSHA expectations, and applicable regulations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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