Queen Mary Hotel - Front Desk Agent

Evolution Hospitality is a vibrant and dynamic leader in the hospitality industry, renowned for creating exceptional lifestyle experiences across a curated portfolio of independent, luxury, boutique, lifestyle, and soft brand hotels, as well as restaurants, bars, and lounges throughout North America. A dedicated lifestyle vertical within Aimbridge, Evolution Hospitality prides itself on its commitment to culture, performance, and a unique blend of honesty, humility, intellect, and ability. These qualities are central to the company's ethos, enabling it to maintain a world-class operation known for outstanding guest service and innovation in hospitality. Evolution Hospitality values personal and professional growth, emphasizing the importance of each team member becoming a better human being as part of their role within the organization.

Join us as a Front Desk Agent in a part-time capacity and become the ultimate face of our hotel, the warm welcome everyone remembers. In this key role, you will master the art of smooth check-ins, friendly farewells, and the seamless management of multiple tasks, ensuring every guest's experience is effortless and inviting. You will be the hotel's hospitality ambassador, turning first impressions into lasting memories through impeccable service and a positive attitude. Your responsibilities extend beyond greeting guests; you will juggle reservations, requests, and unexpected challenges with the deftness of a hospitality ninja.

Your role as a Front Desk Agent will demand excellent communication skills, quick thinking, and an ability to solve problems on the spot, turning potential hiccups into happy endings. Multitasking will be essential, as you coordinate check-ins, check-outs, financial details, and guest requests, keeping the front desk running like clockwork. Evolution Hospitality is seeking an individual who thrives in a fast-paced environment, delivers exceptional guest service, and embraces the challenges and rewards of a rewarding career in hospitality.

We require a high school diploma or equivalent, with preferred experience in the hotel or related fields, along with a solid familiarity with hotel management software and Microsoft Office tools. This ensures you are well equipped to navigate the operational and technological side of the front desk with confidence and competence. While this position is part-time, full-time roles offer a competitive benefits package after an initial waiting period. Benefits include daily pay options, medical, dental, and vision coverage, disability income protections, life insurance, paid time off, and 401k retirement plans, among others.

At Evolution Hospitality, you will join a culture deeply committed to excellence, growth, and fostering a supportive environment where each team member contributes to the company’s continued success and elevates the guest experience to new heights. If you are passionate about hospitality and dedicated to delivering the highest standard of service, this is your opportunity to shine and grow your career with a leader in the industry.