Quality Control Inspector-Westin Raleigh-Durham Airport

Raleigh, NC, USA|

Job Overview

Benefits

Competitive wages

Paid vacation

Holiday pay

Medical insurance

Dental Insurance

Vision Insurance

sick leave

401k

hotel discounts

Job Description

CMC Hotels is a renowned hospitality company dedicated to excellence in the hotel industry. Known for embracing the philosophy of growing its people, CMC Hotels places employees at the core of its success. The company operates a diverse portfolio of hotels and resorts designed to offer guests superior service and memorable experiences. By fostering a supportive work environment where associates are recognized, valued, and empowered, CMC Hotels ensures the growth and long-term success of both its workforce and its properties. As a company that believes in nurturing talent and providing ample opportunities for professional development, CMC Hotels stands out as an employer of choice for those seeking to build a rewarding career in hospitality.

The available position is designed for an individual committed to maintaining high standards of cleanliness and guest satisfaction. This housekeeping role is pivotal in upholding the brand reputation of CMC Hotels through ensuring that guest rooms and public areas meet rigorous standards. The role encompasses a broad range of responsibilities, from direct involvement in cleaning tasks and laundry functions to leading housekeeping staff and enforcing corporate policies. The successful candidate will play an integral role in staff training, budget management, inventory control, and compliance with safety and security protocols. The position requires a proactive approach to problem-solving, effective communication with management teams, and a keen attention to detail. With competitive wages reflective of experience and a comprehensive benefits package that includes paid vacation, holiday pay, medical, dental, and vision insurance, sick leave, 401k plans, and hotel discounts, the opportunity promises a supportive and rewarding work setting.

Individuals taking on this role will embody the values of CMC Hotels by going beyond routine duties to ensure the property operates smoothly and guests enjoy a seamless hotel experience. This role is suited to someone who not only excels in operational housekeeping duties but also thrives in leadership, compliance, and continuous improvement within a dynamic hospitality environment. At CMC Hotels, you will find a chance to grow your skills, expand your career horizons, and significantly contribute to a team dedicated to excellence and guest satisfaction.

Job Requirements

High school diploma or equivalent
Minimum 2 years of housekeeping or related experience
Ability to wear approved uniform including nametag
Capability to perform physical cleaning tasks
Strong leadership and training abilities
Effective communication skills
Knowledge of housekeeping standards and safety regulations
Ability to manage inventory and budgets
Capacity to conduct regular inspections
Availability to comply with hotel policies and procedures

Job Qualifications

High school diploma or equivalent
Previous housekeeping or hospitality experience preferred
Ability to train and supervise staff
Strong communication and organizational skills
Knowledge of housekeeping procedures and standards
Ability to conduct inspections and enforce policies
Basic budget management skills
Understanding of safety and security procedures
Ability to work in a team environment
Attention to detail

Job Duties

Follow 15/5 rule, make eye contact and smile at 15 feet, greet guest within 5 feet, to ensure complete guest satisfaction
Must wear approved uniform at all times while working, including nametag
Responsible for assisting in cleaning rooms or public areas and performing laundry functions as workload may require
Responsible for establishing and implementing proper standards and procedures for housekeeping staff ensuring brand and corporate standards
Enforces established policies and procedures for CMC and the hotel’s brand
Responsible for training all housekeeping and laundry staff according to expectations and standards
Communicates daily with other management, and department heads and employees to ensure proper operating procedures are in compliance
Responsible for conducting daily inspections of all areas cleaned by the Housekeeping Department including the guest rooms and public areas. Record all relevant information on the Housekeeping Inspection Report
Responsible for installing inventory controls for uniforms, linens and/or supplies to be monitored by issuance procedures and purchasing
Responsible for inventories of guest supplies and amenities including equipment on an ongoing basis
Responsible for monitoring and controlling the budget
Responsible for key control as noted in the housekeeping manual
Responsible for managing, monitoring and making adjustments to comply with energy conservation program management
Responsible for ensuring proper maintenance in regard to building, furniture, fixture, and equipment
Responsible for evaluating condition of furniture, fixtures, décor and make recommendations and assist in the coordination of rehab projects
Ensures Security for the hotel’s customers, employees, and property assets
Responsible for updating all safety procedures
Responsible for compliance with fire and safety issues
Responsible for following and implementing the DND policy to fellow associates, reference Life Safety handbook if necessary
Responsible for reporting maintenance issues, using the corporate approved tickets, and making sure room is noted as out of order until repair can be made
Responsible assisting Executive Housekeeper in conducting room attendant training to improve weak areas reflected in the individual’s performance evaluations
Responsible for assisting the Executive Housekeeper in completing room assignments for the Room Attendants from the Housekeeping Report
Responsible for serving as the Executive Housekeeper in their absence for days off, sick, vacation or other
Execute any other tasks or duties deemed necessary by hotel management for the successful operation of the property