Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
competitive salary
Comprehensive benefits package
Health Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee wellness programs
Job Description
Legends Global is a premier partner to the world's greatest live events, venues, and brands, known for delivering fully integrated premium services that ensure partners remain front and center through a white-label approach. With a vast network spanning 450 venues worldwide, Legends Global hosts approximately 20,000 events annually, entertaining 165 million guests each year. This extensive operation is supported by deep expertise and exemplary execution across every aspect of live events and venues including feasibility and consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content and booking services. The company culture thrives on respect, ambitious thinking, collaboration, and bold action, fostering an inclusive environment where employees can be authentic, create meaningful impact, and grow their careers. At Legends Global, winning is an everyday objective, achieved by working as one unified team. This makes Legends Global a dynamic and stimulating workplace for individuals who share a passion for excellence and teamwork. Join us for a rewarding career experience in an industry that brings people together through unforgettable live events.
The Quality Assurance Manager role at Legends Global is a critical position responsible for overseeing all aspects of housekeeping operations within the facility to ensure cleanliness, safety, and guest satisfaction remain top priorities. This full-time role offers a competitive salary alongside a comprehensive benefits package, promoting both professional growth and well-being. The Quality Assurance Manager will be tasked with managing housekeeping staff, orchestrating daily operational tasks, maintaining equipment and inventory, and sustaining the highest standards of cleanliness across the facility. This includes supervising staff across multiple shifts for effective cleaning operations and providing ongoing training focused on proper cleaning protocols, safety procedures, and guest service excellence. Additional duties include leading daily meetings to assign tasks and solve operational challenges, resolving issues related to event schedules and housekeeping assignments, and recommending improvements to enhance efficiency. The manager also oversees inventory and equipment maintenance to ensure a smooth and uninterrupted housekeeping service. Maintaining strict adherence to cleaning standards, safety regulations, and quality control procedures is paramount to meeting both facility and guest expectations. Budget management responsibilities such as expense monitoring and resource optimization also fall within this role. Beyond administrative functions, the manager will occasionally perform hands-on cleaning duties, including floor care and waste management, and address facility maintenance needs to uphold a clean, safe, and welcoming environment. Compliance with health and safety regulations, proper chemical handling, and reporting on housekeeping activities are also key components. The position demands leadership qualities to motivate and develop the housekeeping team, conduct performance evaluations, provide constructive feedback, and implement training initiatives. Furthermore, the manager will champion sustainability initiatives aimed at waste reduction and environmental responsibility, making this role integral not only to operational success but also to the company’s green objectives.
The Quality Assurance Manager role at Legends Global is a critical position responsible for overseeing all aspects of housekeeping operations within the facility to ensure cleanliness, safety, and guest satisfaction remain top priorities. This full-time role offers a competitive salary alongside a comprehensive benefits package, promoting both professional growth and well-being. The Quality Assurance Manager will be tasked with managing housekeeping staff, orchestrating daily operational tasks, maintaining equipment and inventory, and sustaining the highest standards of cleanliness across the facility. This includes supervising staff across multiple shifts for effective cleaning operations and providing ongoing training focused on proper cleaning protocols, safety procedures, and guest service excellence. Additional duties include leading daily meetings to assign tasks and solve operational challenges, resolving issues related to event schedules and housekeeping assignments, and recommending improvements to enhance efficiency. The manager also oversees inventory and equipment maintenance to ensure a smooth and uninterrupted housekeeping service. Maintaining strict adherence to cleaning standards, safety regulations, and quality control procedures is paramount to meeting both facility and guest expectations. Budget management responsibilities such as expense monitoring and resource optimization also fall within this role. Beyond administrative functions, the manager will occasionally perform hands-on cleaning duties, including floor care and waste management, and address facility maintenance needs to uphold a clean, safe, and welcoming environment. Compliance with health and safety regulations, proper chemical handling, and reporting on housekeeping activities are also key components. The position demands leadership qualities to motivate and develop the housekeeping team, conduct performance evaluations, provide constructive feedback, and implement training initiatives. Furthermore, the manager will champion sustainability initiatives aimed at waste reduction and environmental responsibility, making this role integral not only to operational success but also to the company’s green objectives.
Job Requirements
- Must have a high school diploma or GED
- Minimum five years of housekeeping supervisory leadership experience preferably in hospitality or convention center environment
- Proven ability to manage multiple responsibilities with minimal supervision
- Excellent problem-solving and organizational skills
- Strong communication and interpersonal skills
- Ability to work flexible and irregular hours including evenings, weekends, and holidays
- Physical capability to lift up to 75 pounds, and perform bending, stooping, climbing, and operate industrial equipment
- Comfortable with exposure to adverse weather conditions and cleaning chemicals
Job Qualifications
- Solid understanding of housekeeping procedures and facility management practices within a public assembly or commercial facility
- High school diploma or GED required
- Bachelor’s degree in Hospitality Management or related field preferred
- Minimum of five years in a housekeeping supervisory leadership role preferably in a hospitality or convention center environment
- Demonstrated proficiency in managing multiple responsibilities with minimal supervision
- Proven crisis management experience is advantageous
- Strong problem-solving, planning, organizational, and logistical skills
- Exceptional interpersonal and communication skills, both oral and written
- Ability to build effective relationships with diverse stakeholders and work collaboratively
Job Duties
- Supervise and coordinate housekeeping staff across shifts to ensure efficient and effective cleaning operations
- Provide training on proper cleaning techniques, safety procedures, and guest service standards to maintain hotel-quality cleanliness
- Lead daily housekeeping meetings to plan and assign cleaning tasks, review schedules, and address operational issues
- Review event schedules and housekeeping assignments, addressing any cleaning issues promptly
- Recommend solutions to enhance operational efficiency
- Maintain inventory of cleaning supplies and equipment
- Coordinate equipment maintenance, repair, and replacement as needed
- Ensure adherence to cleaning standards, safety regulations, and protocols
- Monitor quality control to meet facility and guest expectations
- Assist in budget planning and management for housekeeping operations
- Monitor expenses, control costs, and optimize resource allocation
- Perform hands-on cleaning tasks as needed, including floor care, restroom cleaning, and trash removal
- Handle spill cleanup, breakages, and maintenance issues
- Ensure public and leased areas are clean, safe, and presentable
- Ensure compliance with health and safety regulations, including proper handling of cleaning chemicals and equipment
- Prepare reports on housekeeping activities, including staffing levels, cleaning schedules, and inventory usage
- Motivate and develop housekeeping staff
- Conduct performance evaluations, provide feedback, and implement training programs
- Drive and oversee sustainability initiatives to enhance waste diversion rates
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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