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Quality Assurance Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
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Benefits

competitive salary
Comprehensive benefits package
Health Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee wellness programs

Job Description

Legends Global is a premier partner to the world's greatest live events, venues, and brands, known for delivering fully integrated premium services that ensure partners remain front and center through a white-label approach. With a vast network spanning 450 venues worldwide, Legends Global hosts approximately 20,000 events annually, entertaining 165 million guests each year. This extensive operation is supported by deep expertise and exemplary execution across every aspect of live events and venues including feasibility and consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content and booking services. The company culture thrives on respect, ambitious thinking, collaboration, and... Show More

Job Requirements

  • Must have a high school diploma or GED
  • Minimum five years of housekeeping supervisory leadership experience preferably in hospitality or convention center environment
  • Proven ability to manage multiple responsibilities with minimal supervision
  • Excellent problem-solving and organizational skills
  • Strong communication and interpersonal skills
  • Ability to work flexible and irregular hours including evenings, weekends, and holidays
  • Physical capability to lift up to 75 pounds, and perform bending, stooping, climbing, and operate industrial equipment
  • Comfortable with exposure to adverse weather conditions and cleaning chemicals

Job Qualifications

  • Solid understanding of housekeeping procedures and facility management practices within a public assembly or commercial facility
  • High school diploma or GED required
  • Bachelor’s degree in Hospitality Management or related field preferred
  • Minimum of five years in a housekeeping supervisory leadership role preferably in a hospitality or convention center environment
  • Demonstrated proficiency in managing multiple responsibilities with minimal supervision
  • Proven crisis management experience is advantageous
  • Strong problem-solving, planning, organizational, and logistical skills
  • Exceptional interpersonal and communication skills, both oral and written
  • Ability to build effective relationships with diverse stakeholders and work collaboratively

Job Duties

  • Supervise and coordinate housekeeping staff across shifts to ensure efficient and effective cleaning operations
  • Provide training on proper cleaning techniques, safety procedures, and guest service standards to maintain hotel-quality cleanliness
  • Lead daily housekeeping meetings to plan and assign cleaning tasks, review schedules, and address operational issues
  • Review event schedules and housekeeping assignments, addressing any cleaning issues promptly
  • Recommend solutions to enhance operational efficiency
  • Maintain inventory of cleaning supplies and equipment
  • Coordinate equipment maintenance, repair, and replacement as needed
  • Ensure adherence to cleaning standards, safety regulations, and protocols
  • Monitor quality control to meet facility and guest expectations
  • Assist in budget planning and management for housekeeping operations
  • Monitor expenses, control costs, and optimize resource allocation
  • Perform hands-on cleaning tasks as needed, including floor care, restroom cleaning, and trash removal
  • Handle spill cleanup, breakages, and maintenance issues
  • Ensure public and leased areas are clean, safe, and presentable
  • Ensure compliance with health and safety regulations, including proper handling of cleaning chemicals and equipment
  • Prepare reports on housekeeping activities, including staffing levels, cleaning schedules, and inventory usage
  • Motivate and develop housekeeping staff
  • Conduct performance evaluations, provide feedback, and implement training programs
  • Drive and oversee sustainability initiatives to enhance waste diversion rates

Job Criteria

Experience

Expert Level (7+ years)


Job Location

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