Quality Assurance and Food Safety Manager

Rich Products Corporation, commonly known as Rich's, is a family-owned global food company dedicated to inspiring possibilities through a diverse range of products including cakes, icings, pizza, appetizers, and specialty toppings. These products serve homes, restaurants, and bakeries worldwide and are designed to support food industry professionals in foodservice, retail, in-store bakery, deli, and prepared foods sectors. With operation in 100 locations around the world and over 13,500 associates, Rich's achieves annual sales of approximately $5.9 billion. The company prides itself on being a global leader focused on the opportunities that family and innovation can create. Rich's operates with a strong value of inclusivity and diversity while maintaining a nurturing environment where its employees can thrive.

This position is for a Quality Assurance and Food Safety Manager based in Murfreesboro, Tennessee, within the Quality and Regulatory segment of the company. This role is essential for overseeing all plant units to ensure the safety, quality, and reliability of products manufactured at the plant meets both customer specifications and corporate standards. The role involves managing teams responsible for microbiological and other quality control testing of products, maintaining weight and defect control programs, and developing both short-term and mid-term business plans aligned with the plant’s and corporation’s strategic goals. The manager will also contribute to the long-term strategic planning of the plant, creating and implementing operating policies and procedures, and leading efforts in mentoring, training, and development of associates.

The ideal candidate will have the ability to communicate performance standards clearly, reward achievements, address performance issues, and ensure that associates are equipped to meet their goals effectively. They will be the critical liaison for resolving product complaints, coordinating quality issue meetings with internal and external stakeholders, and enforcing the company’s product hold policies. Leading and participating in quality audits, GMP, sanitation, and safety inspections, and ensuring compliance with all regulatory and safety standards are important aspects of this leadership role. The manager will maintain comprehensive oversight of the manufacturing processes, from raw materials to final product outcomes, and support Rich Products Corporation’s broader objectives by ensuring operational excellence.

Rich Products Corporation values its employees by fostering a supportive work environment designed to balance work and life. The company offers competitive compensation, extensive health and financial benefits, paid time off, parental leave, family planning support, flexible work arrangements, associate resource groups, community volunteer opportunities, holiday gatherings, and unique perks such as in-house taste tests. As a family-owned company, Rich's focuses on the holistic well-being of its associates, promoting a culture of belonging and opportunity where, truly, all things are possible. This role promises a challenging and rewarding career path for those passionate about quality assurance and food safety in a dynamic manufacturing environment.