QSR Lead Representative-K's Kitchen

Charleston, SC, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Night Shifts

Benefits

Unlimited tip pooling

Medical insurance

Dental Insurance

Vision Insurance

term life insurance

accidental death and dismemberment insurance

Flexible spending account

Health savings account

vacation paid time off

Company holidays paid at time and a half

Matching 401(k)

Tuition Reimbursement

stock purchase plan

Employee Discount Program

Discount Meal Benefit

Wellness Plan

Job Description

Circle K is a globally recognized convenience store brand operating thousands of locations worldwide, known for its commitment to providing excellent customer service and quality products. The store located at 1968 Meeting St, Charleston, South Carolina, is part of this expansive network dedicated to offering fast and friendly service in a clean and inviting environment. As a full-time establishment, it serves a diverse community with a focus on convenience, accessibility, and customer satisfaction. The company prides itself on maintaining high operational standards to ensure every customer experience is positive and memorable.

The role of Restaurant Shift Lead at Circle K’s Charleston location is a pivotal position responsible for overseeing the daily operations of a restaurant shift. This full-time role requires someone who can effectively manage and lead the team during their shift to maintain Circle K’s and the brand's operational standards. The Shift Lead ensures that all guests receive excellent service, the environment remains clean and safe, and that food safety and quality standards are consistently met. This position involves coaching team members to deliver fast, friendly service, assigning and verifying the completion of shift duties, and maintaining accurate records related to cash handling, sales, and inventory.

A successful Restaurant Shift Lead will be a strong communicator with leadership skills to motivate, coach, and guide the team towards operational excellence. This role demands someone who acts with integrity, embraces the company’s core values including being one team, doing the right thing, taking ownership, and playing to win. Additionally, the Shift Lead must be capable of managing stressful situations with a positive attitude and a sense of urgency, ensuring that all operational and safety guidelines are followed, including health department regulations.

The position requires physical capability to perform various tasks such as bending, twisting, kneeling, squatting, and lifting, sometimes in challenging conditions involving hot and cold temperatures and loud noises. Candidates should be prepared to handle these physical duties safely and efficiently while maintaining focus on the guest experience and team morale. Working at Circle K provides opportunities for career advancement along with a comprehensive benefits package, underscoring the company’s commitment to its employees.

As part of the Circle K team, employees benefit from a supportive and inclusive work culture that values diversity and accessibility. The company complies with the Americans with Disabilities Act and offers reasonable accommodations to individuals with disabilities to enable their full participation in the workplace. This job summary clearly outlines that duties may evolve over time and the company reserves the right to modify job responsibilities. This flexibility highlights Circle K's commitment to adapting to the changing needs of its operations and workforce, making this position dynamic and rewarding for those who thrive in a fast-paced retail restaurant environment.

Job Requirements

High school diploma or equivalent
prior restaurant or retail experience preferred
ability to work days, evenings, and overnight shifts
excellent communication skills
leadership or supervisory experience preferred
ability to handle stressful situations
physical ability to perform job duties including lifting up to 50 lbs
willingness to work in a fast-paced environment
compliance with health and safety regulations
ability to maintain accurate records
must be legally authorized to work in the United States

Job Qualifications

Excellent communication skills
motivates, coaches, and leads team members
acts with integrity and keeps commitments
exhibits a contagious positive attitude
ability to gain control during stressful situations
exhibits a sense of urgency
focuses on achieving results while having fun
team player who can work well with others or independently
frequently bends, twists at waist, kneels, squats, stands, and walks
occasionally climbs and descends ladders
tolerates extreme cold and hot temperatures and works around fryers, ovens, grills, coolers, freezers, sharp objects, and loud noises
reaches, grasps, and manipulates objects with hands for the entire shift, including reaching overhead
pushes, pulls, lifts, and carries up to 10 lbs frequently and up to over 50 lbs occasionally, including lifting from ground to overhead

Job Duties

Provide excellent guest service in a fast and friendly manner and coach team members to do the same
maintain a clean restaurant environment by cleaning and performing general housekeeping duties
assign shift duties to team members and follow up to ensure completion
direct team and ensure all food items are prepared and served according to Brand, Company, and health department regulations
coach team members to follow guidelines for food preparation and production management
ensure product quality, food safety, and operational standards are met
monitor and ensure accuracy of all cash, sales, and inventory control records during the shift
complete end of shift and end of day paperwork and counts as required
communicate any discrepancies to immediate supervisor
guarantee a safe environment for team members and guests by complying with government laws and safety codes
complete reports on all incidents following the 5-minute rule policy
exemplify Company values: One Team, Do the Right Thing, Takes Ownership, Play to Win