QSR Attendant

Spokane, WA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and Development

flexible scheduling

Job Description

This opportunity is with a Quick Service Restaurant (QSR) operating within a casino environment, where exceptional guest service and efficient food service management are paramount. The establishment prides itself on upholding the mission, vision, and values of the casino, which emphasizes delivering outstanding customer experiences while maintaining high standards of cleanliness, food safety, and operational efficiency. As a part of a reputable hospitality and gaming company, the QSR serves a diverse clientele, including casino guests and visitors looking for fast, yet quality dining options. The working environment is dynamic, often experiencing high guest volume and bustling activity, requiring employees to be adaptable, attentive, and professional at all times.

The role of a Quick Service Restaurant Team Member involves a variety of responsibilities centered around assisting guests and supporting restaurant operations. Team members take orders, prepare food according to established recipes and procedures, manage food inventory, and maintain sanitary working conditions. They play a critical role in delivering fast, friendly, and accurate service, ensuring guests have a positive experience from arrival to departure. Responsibilities also include handling money transactions accurately using point of sale (POS) systems, keeping the QSR area clean and orderly, and communicating effectively with both guests and team members.

Moreover, the role demands a high level of physical activity, including lifting, carrying, and being on your feet for extended periods. Employees must work efficiently in a fast-paced environment that may be noisy and sometimes smoky due to the adjacent gaming floor. Compliance with state or tribal gaming regulations is essential, as is the ability to obtain and maintain the necessary gaming license.

Successful candidates will be those who exhibit strong interpersonal skills, a professional demeanor, and the ability to multitask under pressure. They are expected to follow food safety regulations diligently and ensure the QSR operates smoothly with customer satisfaction as a top priority. This position also offers varied shift schedules including nights, weekends, and holidays to accommodate the hours of operation typical in casino settings. Overall, this role is an excellent opportunity for individuals seeking to develop their career in hospitality within a lively and fast-moving casino environment.

Job Requirements

Must be at least 18 years of age
obtain and maintain valid food handlers certification before starting employment
experience in a similar position preferred
read, write, and speak English fluently
able and willing to work all shifts including nights, weekends, and holidays
ability to secure and maintain state or tribal gaming license
must be able to use all equipment associated with the position including POS and computer
able to distinguish between different denominations of currency and make change
able to communicate effectively with guests and team members at all levels
able to review and comprehend all necessary documentation
able to inspect and maintain the cleanliness of areas for which responsible
able to effectively and efficiently move around work area
able to lift, push, carry, and pull loads up to 50 pounds with or without assistance
able to walk, squat, stand, stoop, kneel, and twist
able to stand for long periods
able to operate in a working environment subject to varying levels of crowds, noise and second-hand smoke

Job Qualifications

High school diploma or equivalent
excellent interpersonal skills with a friendly and professional demeanor
ability to manage multiple tasks and remain calm in a high-paced and stressful environment
strong organizational skills
money handling skills and computer skills
demonstrate basic math skills
knowledgeable in areas regarding QSR operation and equipment
understand and operate registers and point of sale systems using American monies
maintain a professional, neat, and well-groomed appearance
strong guest service and problem-solving skills
able to multitask in a fast-paced environment
able to tolerate areas containing varying noise, smoke, and temperature levels

Job Duties

Assist guests who visit quick service restaurants according to established restaurant requirements as well as company policies and department procedures
take orders and assist in operating a food service outlet
maintain food inventory and storage
maintain sanitary working conditions
prepare all menu items as defined by QSR recipes, procedures and processes
perform food preparation, cashiering, and product prep for the current shift to the next shift
follow all relevant food health and safety requirements