Public Space Attendant

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $16.00 - $17.00
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Benefits

Medical
Dental
Vision
401K Savings Plans
Competitive PTO
educational assistance
Travel Discounts

Job Description

Crestline Hotels & Resorts is a well-established hospitality company known for delivering exceptional guest experiences across a diverse portfolio of hotels and resorts. With a strong presence in the hotel industry, Crestline Hotels & Resorts focuses on maintaining high standards of service, comfort, and cleanliness to ensure every guest enjoys a memorable stay. The company prides itself on its commitment to inclusivity and equal opportunity employment, fostering a supportive work environment that values diversity and the growth of its employees. As a recognized employer, Crestline offers competitive benefits, including medical, dental, and vision insurance, 401K savings plans, paid time off, educational assistance, and travel discounts, supporting both the professional and personal wellbeing of its staff.

The Evening Full-Time Public Space Attendant role at Crestline Hotels & Resorts embodies the company’s dedication to cleanliness and guest satisfaction. This position is fundamental in ensuring that public areas throughout the hotel are maintained in pristine condition, contributing directly to the overall positive impressions guests have during their stay. Offering an hourly wage of $16 to $17, the role is well-suited for individuals who take pride in detail-oriented work and enjoy contributing to a high-standard hospitality environment. The Public Space Attendant is responsible for cleaning and maintaining designated areas using proper chemicals, tools, and equipment, strictly adhering to hotel cleanliness standards.

In this role, attendants engage in varied duties ranging from dusting and polishing woodwork, furniture inspection, and waste removal to maintaining restrooms, stairwells, pool decks, and fitness centers in spotless condition. Attention to detail is critical, as employees must address guest inquiries accurately, resolve complaints to ensure satisfaction, and report any damages or maintenance issues promptly. Furthermore, the role includes responsibilities related to security, such as safeguarding keys and equipment and ensuring hotel property remains secure.

This position offers considerable room for career advancement within Crestline Hotels & Resorts. Individuals who excel as Public Space Attendants have opportunities to progress into supervisory and managerial roles, such as Housekeeping Supervisor, Housekeeping Manager, Operations Manager, Assistant General Manager, General Manager, and even Area Vice President of Operations. Such potential reflects Crestline's commitment to promote from within and invest in the development of its workforce.

The ideal candidate will possess a basic understanding of the English language and a willingness to learn, with previous customer service experience preferred but not required. The company welcomes applicants with diverse backgrounds and strives to create an equitable workplace where all team members can thrive. Being part of Crestline Hotels & Resorts means contributing to a dynamic, supportive team dedicated to delivering exceptional hospitality services while enjoying a benefits package designed to promote health, security, and personal growth.

Job Requirements

  • High school graduate or general education degree (GED)
  • No prior experience required
  • Must have good understanding of the English language
  • Previous customer service experience preferred

Job Qualifications

  • High school graduate or general education degree (GED)
  • No prior experience required
  • Must have good understanding of the English language
  • Previous customer service experience preferred

Job Duties

  • Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
  • Resolve guest complaints, ensuring guest satisfaction
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas
  • Ensure security of any assigned keys, radio and beeper
  • Review assignment sheet and update completed assignments
  • Check with supervisor and housekeeping office for additional assignments throughout the shift
  • Review assigned area and complete general removal of any trash or debris
  • Stock cleaning carts with designated supplies and equipment
  • Maintain cleanliness and organization of closets
  • remove trash, wipe down shelves/counters
  • sweep and wax floor
  • remove non-floor closet items and transport to proper storage areas
  • Clean designated areas with proper chemicals, tools and equipment
  • Ensure that nothing is stored in stairwells
  • Transport any food and beverage trays/items in public areas to service areas
  • Check under furniture for debris and remove if present
  • reposition furniture to correct floor plan
  • Inspect condition of all furniture for tears, rips and stains and report damages to supervisor
  • Dust and polish all woodwork
  • Remove all dust, debris and foreign particles from upholstered furniture, including crevices and under cushions
  • Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, air vents
  • Clean all lamps, light fixtures and light switches
  • check for proper working condition
  • Remove dust, spots and smears from windows, frames and ledges
  • wash windows as assigned
  • Remove dust, grease and smears from house/public phones and reposition properly
  • Replace soiled/damaged phone books
  • Remove dust on drapes weekly and realign to correct position daily
  • Inspect condition of planters and plants
  • remove debris, polish planters
  • Remove dust, dirt, marks and fingerprints from doors and door frames
  • Remove stains, scuff marks, and dust from baseboards, ledges and corners
  • Polish all brass surfaces
  • Empty trash containers, ashtrays and ash urns in public areas
  • Remove trash
  • debris and cobwebs from balconies/patios
  • Empty vacuum cleaner bags, replace and clean machines
  • Remove soil, dirt, soap build-up and hair from public and employee bathroom mirrors, vanities, sinks, toilets/urinals, shower walls, shower curtains and floors
  • Replace facial and toilet tissues, paper hand towels, soaps in correct amount and location
  • Sweep front entrance daily
  • Clean public area windows
  • Clean ceiling vents in public spaces
  • Shampoo carpets
  • Strip and wax floors
  • Maintain clean fitness center on a daily basis
  • Sweep and rinse off the pool deck daily (if applicable)
  • Remove soiled towels from pool area and return them to laundry (if applicable)
  • Report any damages or maintenance problems to the supervisor
  • Turn over any lost and found items to the supervisor
  • Ensure security of hotel property
  • Ensure that all floor care equipment is thoroughly cleaned after use

Job Criteria

Experience

No experience required


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