Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $34,091.20
Work Schedule
Flexible
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Uniform allowance
Job Description
The hiring establishment is a Police Department that plays a crucial role in ensuring community safety and providing essential public services related to law enforcement. As a central point of contact for the public, this department is dedicated to handling non-emergency police services and assisting the community in a professional and efficient manner. The department is staffed by trained personnel who uphold various Federal, State, and Municipal laws, ensuring that all calls and visits are managed with accuracy and care. The environment is dynamic and customer-focused, aiming to offer effective communication, quick response, and clear guidance for individuals seeking assistance or reporting incidents.
This employment opportunity is for the role of a non-emergency services assistant within the Police Department. The position involves answering non-emergency telephone lines and assisting visitors who enter the Police Department lobby. Applicants will serve as the face of the department in these interactions, greeting the public, providing information, and directing visitors as necessary. The role requires clear communication skills and the ability to process a variety of requests and reports. Candidates must be proficient in accurately entering information into the department's computer system and maintaining records related to crimes, complaints, accidents, investigations, and other relevant activities. In addition to general assistance, the role may occasionally require answering emergency calls, performing functions required by the Municipal Court, and assisting at the Police public desk or records section.
The position calls for an individual who is adaptable, composed under stress, and capable of engaging respectfully with people in various situations, including high-stress environments. Knowledge of basic laws and the procedures of the Police Department is essential for accurately determining the nature of service required and responding appropriately. This front-line role is integral to the effective operation of the department and plays a significant part in community safety and law enforcement support services. It offers an opportunity to grow within a structured, law-related environment while serving the public. This full-time employment offers the chance to wear a distinctive uniform and work flexible hours, providing an important service to the local community.
This employment opportunity is for the role of a non-emergency services assistant within the Police Department. The position involves answering non-emergency telephone lines and assisting visitors who enter the Police Department lobby. Applicants will serve as the face of the department in these interactions, greeting the public, providing information, and directing visitors as necessary. The role requires clear communication skills and the ability to process a variety of requests and reports. Candidates must be proficient in accurately entering information into the department's computer system and maintaining records related to crimes, complaints, accidents, investigations, and other relevant activities. In addition to general assistance, the role may occasionally require answering emergency calls, performing functions required by the Municipal Court, and assisting at the Police public desk or records section.
The position calls for an individual who is adaptable, composed under stress, and capable of engaging respectfully with people in various situations, including high-stress environments. Knowledge of basic laws and the procedures of the Police Department is essential for accurately determining the nature of service required and responding appropriately. This front-line role is integral to the effective operation of the department and plays a significant part in community safety and law enforcement support services. It offers an opportunity to grow within a structured, law-related environment while serving the public. This full-time employment offers the chance to wear a distinctive uniform and work flexible hours, providing an important service to the local community.
Job Requirements
- Completion of a high school diploma or equivalent
- At least one year of responsible experience involving public contact
- Knowledge of basic laws
- Ability to communicate clearly in person and on the phone
- Ability to accurately enter and maintain records in a computer system
- Ability to work flexible hours
- Ability to pass background check and receive security clearance
Job Qualifications
- Completion of a high school diploma or the equivalent with an additional one year responsible experience involving public contact
- Knowledge of various basic laws
- Ability to speak clearly
- Ability to write clearly, concisely and legibly
- Ability to interview callers or visitors to obtain necessary information
- Ability to learn police department procedures
- Ability to read and understand various laws
- Ability to apply basic laws to actual situations
- Ability to adapt to various situations including dealing and communicating with people under stress
- Ability to process information from several sources and work under stress
- Ability to operate standard office equipment including computers
- Ability to pass an extensive background investigation to receive security clearance
- Ability to wear a distinctive uniform identifying you as a Police department employee
- Ability to work flexible hours
Job Duties
- Answer non-emergency telephone lines and assist visitors
- May answer emergency calls as required
- Accurately enter various types of information into the department's computer system
- Keep records of activities and prepare reports concerning crimes, complaints, accidents, and investigations
- Determine the nature of the request and take appropriate action
- Refer request for service to appropriate division or agency as necessary
- Interview callers or visitors to obtain necessary information
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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