Public Areas Attendant

Rosewood Sand Hill is a prestigious luxury hotel located in Menlo Park, California. Established in 2009, it is set on a sprawling 16-acre estate in the heart of Silicon Valley, renowned for its serene ambiance and breathtaking views of the Santa Cruz Mountains. This five-star rated hotel skillfully combines historic California ranch-style architecture with lush, fragrant gardens to provide a sanctuary that appeals to a diverse clientele, including Bay Area executives, entrepreneurs, local residents, and visitors from around the world. Renowned for exceptional hospitality, Rosewood Sand Hill offers a myriad of amenities designed to create memorable experiences for each guest. The hotel features 121 elegantly appointed guest rooms equipped with resort-like comforts, where relaxation and rejuvenation are paramount. Guests have access to Sense, A Rosewood Spa, which provides world-class wellness and beauty treatments, elevating the guest experience even further. Dining options include the highly acclaimed Madera Restaurant, which serves delectable dishes crafted with fresh, locally sourced ingredients, catering to refined palates seeking an exceptional culinary journey. Beyond these highlights, Rosewood Sand Hill provides diverse experiences that range from tranquil escapes to lively social venues, ensuring that every guest’s preference is met with the highest standards of luxury and service.

The role of Public Area Attendant at Rosewood Sand Hill is a full-time permanent position within the Rooms - Heart of House department. This role is vital in maintaining the pristine condition of the hotel's public areas, ensuring that the established cleanliness standards are consistently met or exceeded. The Public Area Attendant is responsible for cleaning and sanitizing all public spaces as assigned, utilizing proper cleaning chemicals in compliance with OSHA regulations and hotel protocols. This position requires meticulous attention to detail to ensure all furniture is dusted and polished, carpets and floors are vacuumed or mopped appropriately, and decorative elements such as pictures, frames, and mirrors are kept spotless. The attendant will also manage waste disposal and linen replacement in assigned areas, keep pathways clear of trash, and ensure that all safety signage and fire safety equipment are present and in good order.

Additionally, this role demands excellent guest service skills, as the attendant will handle guest requests or complaints following established procedures to ensure guest satisfaction. The confidentiality and security of guest rooms and hotel property are paramount, with the attendant required to secure keys and promptly report any maintenance issues or damages. The Public Area Attendant also has responsibilities related to maintaining employee areas, such as locker rooms and the Lanai, ensuring these spaces meet the same high standards as public guest areas. Communication and teamwork skills are essential, as is the ability to work independently with minimal supervision, keeping a collaborative spirit within the department. This role provides an excellent opportunity for candidates interested in a hospitality career, offering competitive pay with additional commissions, bonuses, upsell incentives, and tips, reflecting the high service expectations and luxury environment of Rosewood Sand Hill.