Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $21.37 - $25.14
Work Schedule
On-call
Benefits
Hourly compensation
flexible scheduling
Employee Discounts
Training and development opportunities
safe work environment
team-oriented culture
Opportunity for growth
Job Description
Highgate Hotels is a leading real estate investment and hospitality management company renowned for its innovation and expertise in the industry. As a dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco, and Honolulu, Highgate has expanded its footprint into the Caribbean and Latin America. The company excels in guiding properties through all phases of the real estate lifecycle, from initial planning and development to recapitalization and eventual disposition. Highgate’s portfolio is a diverse blend of bespoke lifestyle hotels, legacy brands, and independent resorts, all enhanced with contemporary programming and digital innovation to stay ahead... Show More
Job Requirements
- High school diploma or equivalent
- Experience in hotel or related field preferred
- Previous housekeeping experience highly preferred
- Ability to work flexible and long hours sometimes
- Ability to exert up to 50 pounds of force occasionally and stand during entire shift
- Effective verbal and written communication skills
- Ability to listen, understand and clarify concerns of employees and guests
- Ability to multitask and prioritize departmental functions
- Attend all required hotel meetings and trainings
- Maintain regular attendance as required by scheduling
- Maintain proper appearance, grooming, and wear proper uniform and PPE
- Comply with hotel standards and regulations
- Identify and assist in solving problems
- Ability to understand and apply complex information
- Ability to cross-train in other hotel areas
- Maintain confidentiality
- Show initiative by anticipating guest or operational needs
- Perform other duties as requested by management
- Maintain a warm and friendly demeanor
Job Qualifications
- High school diploma or equivalent
- Experience in a hotel or related field preferred
- Previous housekeeping experience highly preferred
- Ability to effectively communicate verbally and in writing with all levels of employees and guests
- Ability to multitask and prioritize to meet deadlines
- Attend all required hotel meetings and trainings
- Maintain personal appearance and grooming standards including wearing proper uniform and PPE
- Comply with Highgate Hotel Standards and regulations
- Demonstrate problem-solving and initiative
- Maintain confidentiality of information
- Ability to cross-train in other hotel-related areas
- Maintain a warm and friendly demeanor at all times
Job Duties
- Be attentive, friendly, helpful and courteous to guests, managers and employees
- Use proper two-way radio etiquette in employee communication
- Practice safe work habits to ensure safety of guests, employees and self
- Handle items for 'Lost and Found' according to hotel standards
- Submit keys and assignment sheets to Housekeeping Office at shift end
- Report maintenance issues to Housekeeping Supervisor or Manager
- Be familiar with correct guestroom cleaning procedures to assist if needed
- Deliver clean linen to assigned sections if necessary
- Pick up Room Attendant's dirty linen or trash as needed
- Collect and dispose of trash from service landings according to hotel procedures
- Vacuum guest corridors
- Keep hallways, public areas and closets neat and organized
- Maintain cleanliness and sanitation in public restrooms
- Follow schedule for project cleaning of public areas
- Maintain stairwells to hotel standards
- Keep ash urns clean and filled with sand
- Ensure overall guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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