Job Overview
Compensation
Type:
Hourly
Rate:
Exact $18.00
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Work-life balance
Career advancement opportunities
Job Description
DoubleTree by Hilton Hotel Santa Ana-Orange County Airport is a distinguished hospitality establishment renowned for delivering exceptional service and memorable experiences to its guests. Known for its warm and welcoming atmosphere, the hotel is part of the globally recognized Hilton brand, which is synonymous with quality and excellence in the hotel industry. The hotel prides itself on creating a sense of belonging for both guests and employees, emphasizing proactive service and a commitment to making every stay memorable. Being located near the Orange County Airport, the hotel serves a diverse clientele including business travelers, tourists, and locals, making it a... Show More
Job Requirements
- No formal education required
- prior housekeeping experience in a hotel environment preferred
- ability to serve needs of guests through verbal interactions
- ability to use discretion with confidential/sensitive information
- must demonstrate positive attitude and professional demeanor
- strong communication and interpersonal skills
- commitment to a high level of guest satisfaction
- ability to perform basic math skills such as addition, subtraction, multiplication and division
- ability to read and comprehend simple instructions, short correspondence and memos
- availability to work varying schedules including holidays, weekends and alternate shifts
- must complete training on proper disposal/handling of sharps such as needles and follow proper procedures
- maintain a clean appearance and professional demeanor
Job Qualifications
- No formal education required
- prior housekeeping experience in a hotel environment preferred
- requires ability to serve needs of guests through verbal interactions
- requires ability to use discretion with confidential/sensitive information
- must demonstrate positive attitude and professional demeanor
- requires strong communication and interpersonal skills
- commitment to a high level of guest satisfaction
- ability to perform basic math skills such as addition, subtraction, multiplication and division
- ability to read and comprehend simple instructions, short correspondence and memos
- must complete training on proper disposal/handling of sharps such as needles and follow proper procedures
- must maintain a clean and appearance and professional demeanor
Job Duties
- Sweeps, mops and vacuums floors in assigned areas according to department procedures
- dusts all furniture, pictures and shelves
- polishes wood, marble and other materials in public view
- cleans glass windows, doors and partitions
- empties trash receptacles and replaces trash bags
- thoroughly cleans restrooms, including sinks, toilets, urinals, mirrors, tiles, counters, walls, stalls, vents and/or floors with appropriate cleaning agents
- immediately reports any noted repairs or maintenance of guestroom, public areas, or back of the house areas
- resolves guest complaints within scope of authority, otherwise refers the matter to management
- notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft
- notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior
- reporting to work as scheduled (on time and on regular basis) is an essential function of the job
- may assist with other housekeeping duties as needed
- returns any items found in public areas to the Housekeeping department and logs appropriate information such as the date, where it was found, description of the item, and the name of the person who found it
- notifies management of unsafe conditions, needed maintenance of any rooms or equipment and any accidents
Job Location
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