Public Area Attendant

Irvine, CA, USA|

Job Overview

Compensation

Hourly

Exact $18.50

Benefits

Equal employment opportunities

Training and development opportunities

flexible scheduling

supportive work environment

competitive hourly wage

Job Description

Pacific Hospitality Group is a distinguished hospitality company known for its owner/operator approach that adds unique value to investors and team members alike. The organization is deeply rooted in family values and is committed to long-term investments that foster sustainable business growth and personal development for its staff. Pacific Hospitality Group's mission revolves around enriching lives by creating memorable experiences for guests, contributing positively to local communities, and honoring spiritual principles in all its endeavors. With an emphasis on principled entrepreneurship, the company champions integrity, compliance, value creation, and humility as its core guiding principles. This family-focused business not only aspires to operate successful hospitality ventures but also aims to nurture an empowering environment where employees can thrive, grow, and contribute meaningfully. Their strategic focus on customer satisfaction and change management ensures that they stay relevant in a dynamic industry while maintaining consistent quality and respect for all stakeholders.

The Housekeeper role at Pacific Hospitality Group is crucial to maintaining the high standards of cleanliness and comfort that the company promises to its guests. This position offers an hourly wage of $18.50 and is ideal for candidates who take pride in creating inviting, spotless environments that enhance guest experiences. Housekeepers are entrusted with the responsibility of cleaning various public areas including entrances, restrooms, restaurants, meeting rooms, and lobby spaces. The job requires patience, attention to detail, and a commitment to customer satisfaction as it involves both routine cleaning tasks and occasional interaction with guests. Responsibilities range from sweeping, mopping, and dusting to handling waste disposal and reporting maintenance issues immediately. Effective communication is essential, as housekeepers are expected to resolve minor guest concerns promptly and escalate complex issues to management. This role also emphasizes the importance of safety, requiring adherence to proper procedures particularly when handling hazardous materials like sharps. Scheduling is flexible but demands working during weekends, holidays, and shifts that meet business needs, reflecting the cyclical nature of the hospitality industry. Ideal candidates will have prior housekeeping experience, a positive attitude, and the ability to perform basic math and read instructions clearly. The company values diversity and equal opportunity, ensuring an inclusive workplace free from discrimination or harassment. By joining Pacific Hospitality Group, individuals become part of a company dedicated to excellence, community involvement, and personal fulfillment in the hospitality sector.

Job Requirements

No formal education required
Prior housekeeping experience preferred
Ability to serve needs of guests through verbal interactions
Discretion with confidential/sensitive information
Positive attitude and professional demeanor
Strong communication and interpersonal skills
Basic math skills
Ability to read and comprehend simple instructions
Flexibility to work varying schedules including holidays, weekends and alternate shifts
Completion of training on proper disposal/handling of sharps
Completion of required trainings as scheduled

Job Qualifications

Prior housekeeping experience in a hotel environment preferred
Requires ability to serve needs of guests through verbal interactions
Requires strong communication and interpersonal skills
Must demonstrate positive attitude and professional demeanor
Requires ability to perform basic math skills such as addition, subtraction, multiplication and division
Ability to read and comprehend simple instructions, short correspondence and memos
Commitment to a high level of guest satisfaction

Job Duties

Sweeps, mops and vacuums floors in assigned areas according to department procedures
Dusts all furniture, pictures and shelves
Polishes wood, marble and other materials in public view
Cleans glass windows, doors and partitions
Empties trash receptacles and replaces trash bags
Thoroughly cleans restrooms including sinks, toilets, urinals, mirrors, tiles, counters, walls, stalls, vents and floors with appropriate cleaning agents
Immediately reports any noted repairs or maintenance of guestroom, public areas, or back of the house areas
Resolves guest complaints within scope of authority, otherwise refers the matter to management
Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft
Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior
May assist with other housekeeping duties as needed
Returns any items found in public areas to the Housekeeping department and logs appropriate information
Notifies management of unsafe conditions, needed maintenance of any rooms or equipment and any accidents