Public Area Attendant

Starwood Hotels is a premier luxury hotel brand management company with a rich history and a deep commitment to sustainability, inclusivity, and creating unforgettable guest experiences. Founded in 2006 by Barry Sternlicht, Starwood Hotels is an affiliate of the global private investment firm Starwood Capital Group. The company is renowned for its mission-driven approach to hospitality, emphasizing respect for the environment, thoughtful collaboration, and stellar service. Starwood Hotels operates with a vision that is not only focused on luxury but also on fostering a culture that values its team members and promotes environmental stewardship. The company’s culture is caring and thoughtful, aiming to deliver service that creates a sense of fulfillment and well-being amongst its guests. As an equal opportunity employer, Starwood Hotels prides itself on building a diverse, sustainable workforce and an empowered, inclusive culture, committed to non-discrimination based on any protected basis.

The role of Public Area Attendant at Starwood Hotels is integral to maintaining the cleanliness and aesthetic appeal of the hotel’s communal spaces. This position is essential in providing a welcoming environment for guests and ensuring the public areas reflect the high standards of the brand. The Public Area Attendant works as a key member of the Housekeeping service team, responsible primarily for cleaning and sanitizing public spaces including lobbies, hallways, elevators, stairwells, restrooms, and other high-traffic areas within the hotel. Maintaining these areas requires thorough attention to detail and a genuine passion for cleanliness, as well as the ability to perform a variety of physical tasks such as sweeping, mopping, vacuuming, and dusting to ensure an attractive environment.

This role also includes responsibilities beyond cleaning, such as replenishing restroom supplies, promptly addressing spills or debris, and maintaining windows, doors, and furniture to create a pristine and inviting atmosphere for all guests. Public Area Attendants are expected to greet guests warmly, respond to their needs with professionalism and courtesy, and contribute to a positive guest experience by embodying the 1 Hotels Vision, Mission, and Compass. The job involves working collaboratively with colleagues, following safety and security policies, and maintaining all cleaning equipment in an organized and ready state.

Candidates for this position should be equipped with excellent time management skills, the ability to work efficiently in a fast-paced environment, and the willingness to handle various physical demands including lifting, bending, and pushing cleaning carts. Effective communication skills and the ability to engage with a diverse range of guests and team members are also crucial. Flexibility in working hours, including holidays and weekends, is required to meet the operational demands of the hospitality industry.

This role offers more than just employment; it is an opportunity to contribute to a company that aims to make a positive difference in the world through sustainability, guest care, and community building. Working at Starwood Hotels means joining a team that values integrity, energy, empathy, and a collaborative spirit, all within a supportive and mission-oriented environment.