Public Area Attendant

Heritage Hotels & Resorts is New Mexico's premier locally owned hospitality group, renowned for its deep respect for culture, place, and people. This prestigious company operates luxury hotels and award-winning restaurants renowned for their authentic storytelling, exceptional service, and community pride. Heritage Hotels & Resorts is deeply committed to caring not only for their guests but also for their team members and the neighborhoods they serve, creating an environment focused on mutual respect and growth. The organization has built its reputation on providing unforgettable experiences in beautiful, welcoming spaces that reflect the rich heritage and culture of New Mexico. At Heritage Hotels & Resorts, every element—from the luxurious interiors to the flawless customer service—is thoughtfully designed to make guests feel at home and valued.

The role of Public Area Attendant at Heritage Hotels & Resorts is a vital position that greatly influences the guest experience by maintaining all public spaces to the highest standards at all times. This role involves ensuring cleanliness, safety, and the aesthetic upkeep of all common areas, which includes lobbies, corridors, public restrooms, and other public interfacing spaces. Reporting directly to the Housekeeping Manager and Housekeeping Supervisor, the Public Area Attendant plays a critical operational role by communicating daily on job assignments and timelines to ensure efficient workflow.

The successful candidate will be responsible for cleaning tasks such as dusting, polishing, vacuuming, mopping, and sterilizing surfaces and fixtures. They will meticulously maintain restrooms, not just for guests but also employee areas, with frequent inspections and restocking throughout each shift. The role demands attention to detail in managing supplies and ensuring that cleaning equipment and work carts are neat and organized. Beyond routine cleaning, the attendant will also be responsible for deep cleaning assignments and special projects as needed, adding to the overall presentation and maintenance of the hotel’s public spaces.

The Public Area Attendant must work in alignment with all company safety, sanitation, and health regulations, safeguarding the quality and credibility of the hotel’s environment. This role also requires the ability to resolve guest concerns and respond promptly and professionally to their requests, enhancing the overall guest satisfaction. Additionally, the role demands protecting company assets and maintaining confidentiality regarding proprietary, client, and guest information.

This position offers competitive pay and an attractive benefits package that includes a 25% match on 401k contributions, generous employee discounts across all Heritage Hotels & Resorts properties including restaurants, spas, and retail outlets, complimentary meals during scheduled shifts, free employee parking, and a supportive team culture that promotes growth and advancement opportunities. The work environment is deeply rooted in the pride and values of New Mexico’s community, making it not just a job but a rewarding career opportunity for those passionate about hospitality and excellence in service.