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Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $24.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid sick leave
Paid Time Off
Retirement Plan
Travel Discounts
Job Description
Highgate Hotels is a leading real estate investment and hospitality management company known for its innovative approach within the hospitality industry. With a significant presence in key U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate has expanded rapidly into Europe, Latin America, and the Caribbean. The company manages a portfolio of global properties valued at over 20 billion dollars, generating cumulative revenues exceeding 5 billion dollars. Utilizing expert guidance and proprietary revenue management tools, Highgate thrives in all stages of the hospitality property cycle, including planning, development, recapitalization, and disposition. The company’s executive team... Show More
Job Requirements
- High school diploma or equivalent
- Previous housekeeping or hotel experience preferred
- Ability to work flexible hours including long shifts
- Capacity to exert medium work with lifting up to 50 pounds
- Ability to stand for entire shift
- Effective communication skills
- Strong customer service orientation
- Ability to multitask and prioritize
- Attend required meetings and trainings
- Maintain personal grooming and uniform standards
- Comply with company safety and operational policies
- Problem-solving and initiative skills
- Ability to maintain confidentiality
- Willingness to cross-train
- Maintain regular attendance
Job Qualifications
- High school diploma or equivalent
- Experience in a hotel or related field preferred
- Previous housekeeping experience highly preferred
- Flexible and able to work long hours sometimes
- Ability to stand during entire shift
- Effective verbal and written communication skills
- Attentive, friendly, courteous and service-oriented attitude
- Ability to multitask and prioritize
- Attend all hotel required meetings and trainings
- Maintain regular attendance per scheduling needs
- Maintain high standards of personal appearance and grooming
- Comply with hotel standards and regulations
- Problem-solving skills including anticipating and preventing issues
- Ability to understand and apply complex information
- Ability to cross-train in other hotel areas
- Maintain confidentiality
- Show initiative
- Maintain a warm and friendly demeanor at all times
Job Duties
- Be attentive, friendly, helpful and courteous to all guests, managers and fellow employees
- Use proper two-way radio etiquette when communicating with other employees
- Practice safe work habits to ensure safety to guests, fellow employees and self
- Handle items for lost and found according to hotel standards
- At the end of shift, turn in all keys and assignment sheets to Housekeeping Office
- Report maintenance issues to Housekeeping Supervisor or Manager
- Be familiar with correct guestroom cleaning procedures to assist if needed
- Deliver clean linen to assigned sections if necessary
- Pick up Room Attendant's dirty linen or trash as needed
- Collect all trash from service landings and dispose in outside dumpsters per hotel procedures
- Vacuum guest corridors
- Keep hallways, public areas and closets neat and organized
- Maintain cleanliness and sanitation in public restrooms
- Adhere to schedule for project cleaning of public areas
- Maintain stairwells to hotel standards
- Keep ash urns clean and filled with sand
- Ensure overall guest satisfaction
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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