PT Weekend Concierge

Columbus, OH, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $14.00 - $17.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Professional Development

Employee assistance program

Disability insurance

Job Description

The organization for which this receptionist position is open operates within the healthcare and residential services sector, focusing on providing a safe, secure, and compassionate environment for all its residents, visitors, and staff. This establishment is committed to adhering to strict policies, procedures, and federal and state regulations to maintain accreditation and ensure quality in every aspect of service delivery. It embodies a professional culture that values respect, dignity, teamwork, leadership, and responsible conduct in its day-to-day operations, focusing strongly on compliance with laws and regulations including HIPAA and corporate compliance standards.

The receptionist role within this organization is pivotal as the first point of contact and a key facilitator for communication. This individual will be tasked with creating a welcoming atmosphere in the facility lobby while managing essential clerical duties that support the operational flow of the organization. The role demands a high level of professionalism with excellent communication skills, and a compassionate demeanor to assist residents, visitors, and staff effectively. Beyond traditional reception tasks like answering phone calls and greeting guests, the position requires managing schedules, processing correspondence, and maintaining tidy work areas to uphold the organization’s standards of care and hospitality.

Furthermore, the receptionist must possess sound organizational abilities and demonstrate leadership qualities by modeling a positive professional attitude and encouraging teamwork. The work environment involves moderate exposure to healthcare-related conditions such as odors, illness, and physical contact with residents, requiring sensitivity and adaptability. Compliance with ongoing training and educational requirements such as safety, privacy, and security is mandatory to maintain the quality and integrity of the role. This position reports to a supervisor and is classified as non-exempt, emphasizing its operational importance while working largely independently. Although the job requires standing, sitting, and light physical activity such as lifting up to 25 pounds, it is suitable for individuals with good physical and mental stamina. Overall, this role is ideal for candidates with a background in general office work, strong computer skills, and the ability to maintain an empathetic and efficient presence in a healthcare organizational setting.

Job Requirements

Must have high school diploma or equivalent
Minimum 6 months of general office work experience with focus on customer service
Excellent communication skills
Proficient in basic professional computer software such as Microsoft Office and Windows
Ability to manage multiple tasks concurrently
Must be self-directed and organized
Must have strong interpersonal skills including ability to motivate others
Must speak, read, write, and understand English
Ability to handle confidential information with discretion
Willingness to complete mandatory training including HIPAA, compliance, privacy, and security
Ability to work under general supervision
Must adhere to all organizational policies, procedures, and applicable laws and regulations

Job Qualifications

Must have high school diploma or equivalent
6 months of general office work experience focusing on customer service
Good communication, comprehension, computer, and interpersonal skills
Ability to speak, read, write, and understand English
Proficient in Microsoft Office suite and Windows
Ability to learn new software quickly
Self-directed with excellent organizational skills
Strong motivational skills and high emotional intelligence
Ability to manage tasks and assignments concurrently
Positive and professional attitude
Team player with leadership abilities

Job Duties

Answers phones according to facility policy and takes and relays messages for managers and staff
Screens calls
Greets residents, visitors and staff and helps with their needs in a professional and compassionate manner
Maintains work area to ensure a welcoming environment that is clean and sanitary
Restocks supplies, refreshments, point of sale items, collateral as applicable
Provides directions to residents, visitors, and staff making connections with the correct responsible party as needed
Assists with tasks such as tracking facility keys and managers' schedule
Processes work orders/IDTs ensuring they reach the correct department
Performs clerical functions including computer data entry, sorting, filing, and photocopying
Processes incoming and outgoing mail
Assists with resident requests as needed
Demonstrates a positive, professional manner and manages time efficiently
Adheres to all organizational policies, safety guidelines, and compliance regulations
Completes required annual education including compliance, privacy, security and HIPAA training
Performs other duties as assigned