PT SUPPORT LEAD

Lincoln, NE, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Hourly

Exact $15.50

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Financial wellness

Personal wellness

Career Development

Employee Discounts

Job Description

Five Below is a dynamic and rapidly growing specialty retail store that provides an exciting shopping experience for teens and pre-teens by offering products priced at five dollars or less. Known for its fun and vibrant culture, Five Below focuses on delivering great value and variety, combining both unique and trending merchandise. The company prides itself on fostering a work environment where every associate feels empowered to contribute big ideas, exhibit passion, and create a workplace that is enjoyable and inspiring. With over 20,000 associates nationwide, Five Below offers a collaborative setting that emphasizes the importance of culture, teamwork, and personal growth. Employees at Five Below embrace a core purpose: to let go and have fun, creating an amazing experience filled with unlimited possibilities.

The role being offered is a Store Leadership position that focuses on ensuring superior customer service, efficient store operations, and team leadership. This hourly role starts at a competitive wage of $15.50 per hour. The selected candidate will be responsible for overseeing daily activities of store associates, ensuring that they provide the B.E.S.T. customer service experience to every guest with a friendly and fast checkout process. The position plays a vital role in training new and ongoing associates in store policies, product knowledge, and operational standards to improve overall store performance. As part of the leadership team, this person will assist in driving sales and controlling expenses by optimizing merchandising strategies, staff effectiveness, and customer engagement.

In addition to managing core store operations, candidates will take ownership of tasks such as receiving and organizing new stock to ensure merchandise is quickly placed on the sales floor, performing maintenance duties including cleaning and stockroom upkeep, and managing opening and closing procedures like securing cash, locking doors, and setting alarms. They may also assume the role of Manager on Duty when necessary, overseeing full store operations and addressing any urgent issues. This role demands flexibility with scheduling, including working day, evening, weekend, overnight shifts, and potential travel as required by store needs.

Overall, this Store Leadership role offers an opportunity to be part of a company that values creativity, energy, and a passion for providing an outstanding retail experience. Candidates will find Five Below to be a place where they can grow professionally, contribute meaningfully, and work in a supportive culture committed to equal opportunity and accommodation for all individuals.

Job Requirements

High school graduate or equivalent
minimum 1 years of management experience
ability to multi-task
ability to maintain composure under pressure
frequently operate cash register
frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
frequently ascend/descend ladders in order to retrieve and put away stock
frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers
must be able to exchange accurate information in these situations
frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel as required
must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
must be able to remain in a stationary, upright position for 80% of the time

Job Qualifications

High school graduate or equivalent
college experience preferred
minimum 1 years of management experience
excellent verbal and written communication skills
ability to multi-task
creative thinking
ability to maintain composure under pressure

Job Duties

Ensures all crew members are wowing the customer through personal contact with customers
trains the crew on the B.E.S.T. customer service experience
ensuring that each guest has a fast, friendly check out experience
helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service
assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor
acts as manager on duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues
manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation
supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance
drives store sales and controls expenses by actively seeking ways to boost sales by optimizing merchandising, staff performance, and customer service
partners with the entire store leadership team in merchandising procedures and world recovery
performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room