PT Server Assistant - Seasonal

Sunnyvale, CA, USA|

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $20.96 - $23.29

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and development opportunities

Employee wellness programs

Job Description

Rosewood Sand Hill is a distinguished luxury hotel located in Menlo Park, California, nestled on 16 acres of pristine land in the heart of Silicon Valley. Since its opening in 2009, this five-star rated resort has become a preferred destination for executives, entrepreneurs, local residents, and visitors seeking a serene yet sophisticated environment. The hotel is renowned for its historic California ranch-style architecture that beautifully blends with fragrant gardens and offers stunning views of the Santa Cruz Mountains, creating an inviting and tranquil atmosphere perfect for relaxation and rejuvenation. With 121 elegantly appointed guest rooms, Rosewood Sand Hill offers a range of resort-like amenities designed to provide guests with the highest quality of service and comfort. Guests can enjoy holistic wellness treatments at Sense, A Rosewood Spa® or savor gourmet dining experiences at the Madera Restaurant, which prides itself on using the freshest local ingredients. This luxurious property is ideal for those seeking a peaceful retreat as well as an exciting venue for dining and socializing, reflecting the dynamic lifestyle of the Bay Area.\n\nThe Pool Server Assistant role is a part-time position within the Food & Beverage Services department, paying between $20.96 and $23.29 per hour, depending on individual experience and fine dining credentials. This position is essential to maintaining the exceptional dining experience Rosewood Sand Hill offers by attending to guests in the pool outlet with exceptional service and efficiency. The Pool Server Assistant will be responsible for delivering both alcoholic and non-alcoholic beverages and food orders, prepared according to hotel standards, directly to guest tables. This role involves the preparation of specific food items tableside and assisting with payment collection, ensuring smooth and courteous service. The assistant will be expected to have a comprehensive understanding of departmental policies, service standards, and product knowledge, including familiarity with all liquor brands, wines, beers, and menu items offered. Adhering strictly to state liquor regulations and hotel cash handling policies is paramount. Maintaining cleanliness and organization in the service area as well as effective communication with servers, kitchen staff, and other hotel services will be part of the daily duties. Candidates who excel in guest relations, possess a friendly and professional demeanor, and are well-versed in local attractions and hotel features will thrive in this role. A valid California Responsible Beverage Service (RBS) Certificate and Food Handler Card are preferred if not already held, reflecting the hotel's commitment to safety and quality. This position is an excellent opportunity for those seeking to contribute to a luxury hospitality environment in a vibrant Silicon Valley location, where attention to detail and guest satisfaction are top priorities.

Job Requirements

high school diploma or equivalent
prior experience in food and beverage service preferred
valid California Responsible Beverage Service (RBS) Certificate preferred
valid Food Handler Card preferred
ability to stand for extended periods
excellent communication and interpersonal skills
ability to follow detailed instructions and work in a fast-paced environment
strong attention to detail
availability to work part-time hours including weekends and holidays

Job Qualifications

prior food and beverage service experience
knowledge of liquor, beer, wine and beverage products
strong customer service skills
ability to work effectively in a team environment
basic knowledge of POS systems
ability to prepare and serve food and beverages accurately
knowledge of state liquor laws and hotel policies
good organizational skills
friendly and professional demeanor

Job Duties

maintain complete knowledge of and comply with all departmental policies, service procedures and standards
ensure that standards are maintained at a superior level on a daily basis
maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up and dress code of the pool
maintain complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware and garnishes in the restaurant
maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list
maintain complete knowledge of all menu items, prices, preparation method/time, major ingredients and quality standards of taste, appearance, texture, serving temperature, portion size, garnish and method of presentation
maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving
maintain complete knowledge of VIPs as determined by hotel & Residents
maintain complete knowledge of correct maintenance and use of equipment
use equipment only as intended
maintain complete knowledge of P.O.S. and manual systems
complete opening side duties as assigned
check quality and amount of all restaurant stock and supplies using checklist
fold napkins
requisition all necessary supplies and transport from storeroom to restaurant
set tables according to service standards
set up all condiments (butter, jellies, syrups, juices) and beverages (non-alcoholic) according to service standards
ensure a sufficient supply of all silverware, glassware and chinaware for service
prepare some cold food items (including cereals, fruits parfaits, nuts)
check cleanliness and condition of assigned station and service areas
rectify any deficiencies
set up side station with supplies and equipment
set up and check all equipment needed for table side service (including burner, carving trolley)
follow up on special arrangements to ensure compliance with such
communicate any meal requirements and special requests to the servers and kitchen
prepare all Table Side dishes and drinks
check storage areas for proper supplies, organization, and cleanliness
retrieve all alcoholic beverage items from bar and serve to guest in accordance with the departmental standards
open and serve wine/champagne bottles in accordance with departmental standards
serve all food courses and non-alcoholic beverage items to the guest in accordance with departmental standards
anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and whatever time of day
maintain positive guest relations at all times
be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
handle guest complaints following the six-step procedure and ensuring guest satisfaction
monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas
adhere to payment, cash handling and credit policies/procedures
collect and report tips at the end of the assigned shift
complete closing side duties
properly store all reusable goods
breakdown all goods as specified in departmental standards
clean all equipment as assigned in the side duties
restock items for next service
exhibit a friendly, helpful and courteous manner when dealing with guests and fellow employees
all other duties as required