Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Exact $16.90
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Training and Development

Job Description

Gaylord Pacific Resort & Convention Center, located in Chula Vista, California, is a renowned hotel and convention center that offers exceptional hospitality services catering to both leisure and business travelers. As part of the Marriott International family, Gaylord Pacific blends extensive experience in meetings and event hosting with a rich cultural ambiance to create memorable experiences for its guests. Marriott International is widely recognized for fostering a diverse and inclusive workplace where employees from various backgrounds are valued and celebrated. By working at Gaylord Pacific, you become part of a global network of professionals dedicated to exceptional service and innovative hospitality solutions.

This job opening is for a part-time, non-management position within the Food and Beverage & Culinary category, specifically focusing on guest service expertise. The hourly pay rate is $16.90 and the position is tip-eligible, offering additional earning potential through excellent guest interactions. The role is far more than serving food and drinks; it is about creating a truly unique and memorable guest experience. The Guest Service Expert takes the initiative to offer a wide range of guest services, from setting tables to communicating effectively with the kitchen team, and ensuring every guest interaction feels seamless and warm. These team members engage actively with guests while also maintaining work and storage areas to the highest standards.

The role demands physical stamina as it involves standing, walking, and maneuvering across varied surfaces for extended periods. Employees must be comfortable lifting, pushing, or positioning items that weigh less than 50 pounds without assistance. Tasks such as reaching high places, bending, kneeling, twisting, stretching, and stooping are frequently involved. Meeting the company guidelines for safety, quality standards, appearance, and professional communication are essential components of this position. Employees are expected to embody the Ginvariance of values by maintaining a safe work environment and consistently delivering top-tier service.

Gaylord Pacific Resort and Marriott International provide a dynamic work environment where employees, known as STARs, are encouraged to perform their best work, pursue their purpose, and grow within a supportive and innovative team structure. Joining Gaylord means you gain access to infinite employment opportunities and benefits under the Marriott International umbrella, embracing a culture that nurtures professional development and inclusiveness. This opportunity is ideal for individuals seeking to start or advance their career in hospitality while working within a prestigious hotel and resort setting that values creativity, dedication, and heartfelt service.

Job Requirements

  • high school diploma or equivalent certification
  • less than one year of related work experience
  • no supervisory experience required
  • ability to perform physical tasks such as lifting and standing for long periods
  • must maintain professional appearance and communication
  • adherence to company safety and quality standards

Job Qualifications

  • high school diploma or equivalent
  • less than one year of related work experience
  • no supervisory experience required
  • good communication skills
  • ability to work in a fast-paced environment
  • ability to interact positively with guests

Job Duties

  • serve guests with food and beverages
  • set tables accurately and efficiently
  • communicate with kitchen staff regarding orders
  • maintain cleanliness of work and storage areas
  • lift, move and position items weighing less than 50 pounds
  • read and verify menu information
  • follow safety standards and company procedures

Job Criteria

Experience

Entry Level (1-2 years)


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