
Job Overview
Employment Type
Part-time
Benefits
Training and Development
recognition programs
inclusive work environment
community engagement
wellness programs
Job Description
Marriott International is a globally recognized leader in the hospitality industry, renowned for its commitment to delivering exceptional guest experiences through a diverse portfolio of brands. Among its prestigious brands is JW Marriott, part of Marriott's luxury portfolio comprising more than 100 exquisite properties situated in gateway cities and distinctive resort locations worldwide. JW Marriott is dedicated to offering an unparalleled work environment emphasizing community, personal growth, and well-being. The company firmly believes that happy associates lead to happy guests, fostering a culture of confidence, innovation, genuineness, and intuitive service that honors the legacy of its founder, J. Willard Marriott.
The Des Moines Marriott Downtown, located at 700 Grand Ave in Des Moines, Iowa, is seeking a Part-Time Guest Service Expert to join its food and beverage team. This non-management position is designed for individuals who are passionate about creating memorable and unique dining experiences for guests, beyond merely serving food and drinks. The role is dynamic, requiring a hands-on approach to various tasks including setting tables, communicating effectively with the kitchen, interacting warmly with guests, and maintaining clean work areas and supplies. Guest Service Experts at Marriott are key players in making transactions feel like part of a seamless and enjoyable experience.
This position demands a strong commitment to safety, adherence to company policies and procedures, and a professional appearance and communication style. Guest Service Experts should be physically capable of standing, sitting, or walking for extended periods, navigating sloping or slippery surfaces, and performing physical activities such as moving, lifting, or carrying objects up to 25 pounds independently, or 50 pounds with assistance. Additionally, the role requires flexibility to undertake other reasonable duties as needed to ensure a flawless guest experience.
Employees in this role receive training and development opportunities and become part of a global community that values diversity, cultural richness, and the unique backgrounds each associate brings. Marriott International fosters an inclusive environment committed to equal opportunity employment, making it a welcoming place for veterans, individuals with disabilities, and others protected by law.
For those passionate about hospitality and looking to start or advance a career in the food and beverage industry within a world-class luxury hotel setting, this role at the Des Moines Marriott Downtown offers an excellent opportunity. The position not only offers a chance to work in a prestigious hotel but also to contribute meaningfully to the brand's promise of 'Wonderful Hospitality. Always.' by delivering thoughtful, heartfelt, and forward-thinking service.
The Des Moines Marriott Downtown, located at 700 Grand Ave in Des Moines, Iowa, is seeking a Part-Time Guest Service Expert to join its food and beverage team. This non-management position is designed for individuals who are passionate about creating memorable and unique dining experiences for guests, beyond merely serving food and drinks. The role is dynamic, requiring a hands-on approach to various tasks including setting tables, communicating effectively with the kitchen, interacting warmly with guests, and maintaining clean work areas and supplies. Guest Service Experts at Marriott are key players in making transactions feel like part of a seamless and enjoyable experience.
This position demands a strong commitment to safety, adherence to company policies and procedures, and a professional appearance and communication style. Guest Service Experts should be physically capable of standing, sitting, or walking for extended periods, navigating sloping or slippery surfaces, and performing physical activities such as moving, lifting, or carrying objects up to 25 pounds independently, or 50 pounds with assistance. Additionally, the role requires flexibility to undertake other reasonable duties as needed to ensure a flawless guest experience.
Employees in this role receive training and development opportunities and become part of a global community that values diversity, cultural richness, and the unique backgrounds each associate brings. Marriott International fosters an inclusive environment committed to equal opportunity employment, making it a welcoming place for veterans, individuals with disabilities, and others protected by law.
For those passionate about hospitality and looking to start or advance a career in the food and beverage industry within a world-class luxury hotel setting, this role at the Des Moines Marriott Downtown offers an excellent opportunity. The position not only offers a chance to work in a prestigious hotel but also to contribute meaningfully to the brand's promise of 'Wonderful Hospitality. Always.' by delivering thoughtful, heartfelt, and forward-thinking service.
Job Requirements
- High school diploma or G.E.D. equivalent
- Ability to stand, sit, or walk for extended periods
- Capability to move, lift, or carry objects weighing up to 25 pounds independently and up to 50 pounds with assistance
- Willingness to work part-time in a non-management role
- Adherence to company policies and procedures
- Professional appearance and communication skills
- Ability to work on sloping, uneven, or slippery surfaces
Job Qualifications
- High school diploma or G.E.D. equivalent
- Less than 1 year of related work experience
- No supervisory experience required
- Strong interpersonal and communication skills
- Ability to work in a fast-paced environment
- Commitment to delivering excellent customer service
Job Duties
- Set tables and arrange dining areas to meet Marriott standards
- Communicate effectively with kitchen staff to ensure timely and accurate food service
- Interact courteously and professionally with guests to enhance their dining experience
- Serve food and beverages promptly while adhering to safety and quality guidelines
- Clean and maintain work areas and supplies to meet hygiene standards
- Manage menu items through visual verification and accurate information delivery
- Perform physical tasks including lifting, carrying, and bending as required during service
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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