
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $10.50 - $17.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Training and development programs
Career advancement opportunities
retirement savings plan
Job Description
Marriott International is a globally recognized leader in the hospitality industry, renowned for delivering exceptional guest experiences through its diverse portfolio of hotel brands. Founded on a legacy of innovation and heartfelt service, Marriott strives to elevate the art of hospitality across the world, welcoming guests with comfort, luxury, and memorable moments in every stay. As part of this prestigious family, JW Marriott represents the luxury segment of Marriott International, featuring more than 100 properties located in prime gateway cities and unique resort destinations. JW Marriott is committed to fostering an environment where associates are valued, supported, and empowered to thrive both personally and professionally. The company’s core philosophy emphasizes that happy associates create happy guests, leading to unmatched levels of guest satisfaction and loyalty.
This opportunity is for the position of Guest Service Expert, a pivotal role that transcends traditional food service responsibilities to create a truly immersive and memorable experience for hotel guests. The Guest Service Expert is not merely part of the dining process but is instrumental in crafting an experience that guests cherish beyond their meal. Tasked with a variety of interactive and supportive duties, this role involves setting tables, communicating effectively with kitchen staff, serving and engaging with guests, and maintaining cleanliness and order in work areas. The Guest Service Expert ensures that every element of the dining experience reflects the high standards Marriott is known for, blending efficiency with warmth and professionalism.
The position requires a dynamic, hands-on approach where the individual must be physically active—standing, sitting, or walking for prolonged periods, maneuvering on varied surfaces, and handling physical tasks that involve lifting and moving objects weighing up to 25 pounds independently or up to 50 pounds with assistance. Precision in managing menu details and adherence to safety and quality standards are also crucial components of the role. This position does not require supervisory experience and is suitable for individuals with less than one year of related experience, making it an excellent entry point into a career with a world-leading hospitality group.
Marriott is committed to creating a workplace that is safe, inclusive, and respectful of diversity, welcoming candidates from all backgrounds and ensuring equal employment opportunities. The role is ideally suited to proactive individuals who wish to grow within a global organization and who value the spirit of teamwork and service excellence symbolized by the Marriott brand. With Marriott International’s extensive opportunities for career development, training, and recognition, the Guest Service Expert role offers a gateway to a fulfilling career in luxury hospitality, where personal and professional growth are nurtured alongside operational excellence.
This opportunity is for the position of Guest Service Expert, a pivotal role that transcends traditional food service responsibilities to create a truly immersive and memorable experience for hotel guests. The Guest Service Expert is not merely part of the dining process but is instrumental in crafting an experience that guests cherish beyond their meal. Tasked with a variety of interactive and supportive duties, this role involves setting tables, communicating effectively with kitchen staff, serving and engaging with guests, and maintaining cleanliness and order in work areas. The Guest Service Expert ensures that every element of the dining experience reflects the high standards Marriott is known for, blending efficiency with warmth and professionalism.
The position requires a dynamic, hands-on approach where the individual must be physically active—standing, sitting, or walking for prolonged periods, maneuvering on varied surfaces, and handling physical tasks that involve lifting and moving objects weighing up to 25 pounds independently or up to 50 pounds with assistance. Precision in managing menu details and adherence to safety and quality standards are also crucial components of the role. This position does not require supervisory experience and is suitable for individuals with less than one year of related experience, making it an excellent entry point into a career with a world-leading hospitality group.
Marriott is committed to creating a workplace that is safe, inclusive, and respectful of diversity, welcoming candidates from all backgrounds and ensuring equal employment opportunities. The role is ideally suited to proactive individuals who wish to grow within a global organization and who value the spirit of teamwork and service excellence symbolized by the Marriott brand. With Marriott International’s extensive opportunities for career development, training, and recognition, the Guest Service Expert role offers a gateway to a fulfilling career in luxury hospitality, where personal and professional growth are nurtured alongside operational excellence.
Job Requirements
- high school diploma or G.E.D. equivalent
- less than 1 year related work experience
- no supervisory experience
- ability to stand, sit, or walk for extended periods
- ability to lift and carry objects weighing up to 25 pounds without assistance and up to 50 pounds with assistance
- ability to communicate effectively
- adherence to company policies and safety standards
Job Qualifications
- high school diploma or G.E.D. equivalent
- less than 1 year related work experience
- no supervisory experience
- strong interpersonal and communication skills
- ability to work on feet for extended periods
- capability to handle physically demanding tasks
Job Duties
- set tables
- communicate with kitchen staff
- interact and serve guests
- clean work areas and supplies
- manage the menu information
- ensure safety and quality standards are met
- perform physical tasks including lifting and moving objects up to 25 pounds independently and 50 pounds with assistance
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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