LOVESAC COMPANY logo

PT Sales Associate

Pittsburgh, PA, USA|Remote, Travel, Onsite

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Range $15.00 - $17.25
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Work Schedule

Flexible
Weekend Shifts
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Benefits

competitive hourly wage
Quarterly sales bonus payout
Flexible Hours
Remote shifts
Paid Time Off
Holiday pay
401k matching contribution
Health plan discount
Employee assistance program
Financial wellness tools
associate discounts
Pet insurance

Job Description

Lovesac is a dynamic and rapidly expanding furniture company dedicated to enhancing the comfort of homes through innovative and sustainable furniture solutions. Founded with a commitment to Total Comfort™, Lovesac has revolutionized traditional furniture by designing products that are adaptable, washable, expandable, and conveniently delivered to customers’ doorsteps. This customer-focused approach simplifies the process of furnishing homes while providing unmatched comfort and sustainability. The company’s flagship product, the Sac, redefines the classic beanbag by utilizing repurposed Durafoam, resulting in a comfortable seat that reduces environmental impact. Building on this success, Lovesac developed the Sactionals, a customizable modular sectional sofa that offers endless possibilities for rearrangement and evolution alongside their customers’ lifestyles. Over the years, Lovesac has expanded its product line but remains steadfast in its mission to create comfortable, adaptable furniture designed to accompany customers throughout their lives.

Lovesac cultivates a positive and inclusive workplace culture, referred to as Top Ambition, where team members are encouraged to think big, take risks, and dream beyond conventional boundaries. The company emphasizes collaboration, integrity, and a genuine dedication to making a meaningful impact in both the furniture industry and the communities it serves. Driving these efforts is a culture rooted in love and happiness, underscoring the company’s belief that success is intertwined with making a positive difference in people’s lives.

The role of Sales Associate at Lovesac is integral to maintaining this culture and mission. Sales Associates are responsible for creating a welcoming and engaging retail environment, employing effective Lovesac selling techniques to connect with customers and guide them in selecting products that fit their style and space. This position thrives on building meaningful relationships with customers, ensuring product knowledge is clearly communicated, and supporting customers through every stage of the purchasing process, from initial interest to closing the sale. With a focus on sustainability and adaptability, Sales Associates help promote Lovesac’s products that are designed to evolve with the customer’s lifestyle, making every sale a personalized and memorable experience.

Sales Associates at Lovesac are also entrusted with maintaining operational excellence within the store. This includes responsibilities such as opening and closing the store, managing inventory, executing marketing and promotional activities, and ensuring visual merchandising standards are met. Associates use various company tools and sales data to prioritize daily tasks and contribute to overall store success. They are expected to uphold company policies and procedures, maintain safety standards, and swiftly address any customer issues to guarantee a positive shopping experience.

Working at Lovesac offers more than just a job; it is an opportunity to be part of a forward-thinking company that values ambition, teamwork, and conscious operations. Associates are empowered to grow professionally, develop key competencies in customer centricity and decision-making, and contribute to a collaborative work environment that celebrates transparency, positivity, and self-awareness. This role requires flexibility, strong communication skills, and the ability to handle physical tasks such as moving and assembling furniture on the sales floor. Lovesac supports work-life balance, offering flexible hours—including remote shifts—and a comprehensive benefits package to ensure associates feel valued and supported in their contributions to the company’s success.

Job Requirements

  • 18 years of age or older
  • High school diploma or equivalent
  • Minimum of 1 year of experience in a retail or customer service role
  • Able to work flexible hours including evenings, weekends and holidays
  • Able to effectively utilize technology for sales and customer support including demonstrating products, assisting customers and utilizing internal CRM systems
  • Support Lovesac's omni-channel customer experience by being flexible and able to assist in-person at your home store, local stores and third-party vendors, as well as remote customer service shifts
  • Must be able to travel, as required by the company, to local stores, third-party vendors and for occasional meetings
  • Demonstrate excellent judgment, integrity, and trustworthiness in managing financial transactions, handling sensitive business and customer data, and ensuring safety
  • Must be able to move objects including medium to large furniture items up to 75 pounds and perform physical activities such as bending, twisting, kneeling, reaching, standing, stooping, walking, crawling, climbing

Job Qualifications

  • High school diploma or equivalent
  • Minimum of 1 year of experience in a retail or customer service role
  • Proven ability to communicate effectively and manage conflict in a reasonable, nonconfrontational manner
  • Demonstrated integrity, excellent judgment, and trustworthiness in handling financial transactions and sensitive business data
  • Proficiency in utilizing technology for sales support and internal CRM systems
  • Ability to adapt to flexible work hours including evenings, weekends, and holidays
  • Capability to support omni-channel customer experience including in-person and remote assistance
  • Physical ability to move and assemble furniture pieces weighing up to 75 pounds
  • Strong customer-centric approach with a dedication to building relationships and delivering extraordinary experiences

Job Duties

  • Actively engage with customers using Lovesac selling techniques
  • Achieve personal sales goals and key performance indicators
  • Provide attentive service to all customers and build customer loyalty
  • Demonstrate a strong understanding of product knowledge and effectively demo, assist, and educate customers
  • Guide the customer from first interest to purchase focusing on managing quotes, closing the sale, and maintaining relationships
  • Conduct customer outreach using company provided tools and communication methods
  • Quickly identify and resolve customer issues, ensuring a positive shopping experience
  • Maintain a welcoming and visually appealing store by following visual merchandising standards
  • Oversee store operations including but not limited to opening and closing the store, inventory, exchanges, marketing, promotions and ensure they are followed to company standards
  • Utilize company tools, sales data and reports to prioritize tasks and support daily operations
  • Follow company policies and procedures, ensuring standards, minimizing risks, and maintaining safety in the store
  • Meet or exceed individual sales goals and key performance indicators
  • Perform other duties as assigned by management

Job Criteria

Experience

Mid Level (3-7 years)


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